Customer Service Representative

7 days ago

SaintLaurent, Canada Medisca Pharmaceutique Inc Full time

The **Customer Service Representative** prime focus is to provide exceptional customer service to clients, provide support to the International team and manage various administrative tasks.
If you are an enthusiastic team player, goal-driven, experienced in customer service and have an interest in the pharmaceutical industry, then we are looking for you
**The Opportunity**:
Team Support:

- Support Management in reporting and event scheduling
- Coordinate transfers between warehouses (SCT) and tracking details to ensure seamless transfers
- Support Business Development Executives with logistics (i.e.: freight quote), including contacting customers to fast-track shipping
- Completes documentation to expedite orders
- Process return requests and follows up with the warehouse
- Liaise with Quality Control to process customer feedback and review quality-related investigations
- Participate and support with process improvements

Administration
- Process daily reporting for daily/weekly trends
- Set up new customer accounts
- Verify and validate customer licenses, liaising with regulatory bodies as required
- Support accounting by acting on pending invoices
- Monitor and release accounts
- Manage returns (RMAs) in Syspro
- Enter inquiries and complaints into system

Assist the Business Development Executives with tasks when needed
- Process orders and/or quotes in a timely manner
- Manage freight quotes for finalized orders
- **Skills, knowledge and abilities**:

- Minimum Cegep/College degree - science background is considered an asset
- One (1) year experience working in a call center and/or pharmacy
- Ability to build relationships with internal networks
- Excellent communication skills required; fluent English and French (oral and written). This position requires communication with customers based across Canada and the United States.
- Knowledge of Spanish and/or Portuguese is considered an asset
- Ability to work in a fast-paced environment and multitasking
- Knowledge of Microsoft Office (Excel, Word, Outlook); Syspro an asset

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