Head of Customer Success

Tread is looking for a Customer Success leader to grow and develop our Customer Success team. As the Head of Customer Success at Tread, you will be responsible for leading our Customer Success strategy and ensuring high customer engagement and retention. You will have the opportunity to mold and refine our existing best in class and scalable processes.

WHO WE ARE

Tread is a construction software company that is venture-backed, building the future of 4+ year technology that uses data and analytics to keep construction moving.

The team at Tread care about what we build, and about each other. We value open communication and respect each other's diverse opinions and ideas regardless of their title. As part of the team, you'll have full visibility and be encouraged to make a positive impact every day on our customer's pain points and enjoy seeing the results of your work. We work hard to create an environment where everyone can share their ideas because we know innovation happens with diverse perspectives.

You will have the opportunity to provide certainty and precision to the trillion dollar construction industry: a market that is currently underserved by technology. We’re building systems that can support entire cities across North America and the hundreds of thousands of contractors and subcontractors that work within them.

**WHY YOU'LL LOVE TREAD**
- **Remote First.** Opportunity to work from home.
- **Flexibility**. We trust our team to get their work done.
- **Professional Development.** $1,000 per year for every employee to focus on their learning & development, as well as developmental paid days off.
- **Equity**. Each employee receives stock options so we can share in our success.
- **Benefits**. Start from day one
- **Health & Wellness Priority**. Lunch & Learns, mental health coverage, & more.
- **Time Off**. vacation, sick, & personal days.
- **Family Focus.** Extended parental leave with top up and sick dependent days separate from your own.

**YOU'LL WORK ON**
- Leading a team of Customer Success individuals
- Setting Customer Success strategy and defining OKRs
- Hiring, training, developing and retaining a strong team of Customer Success professionals
- Defining our customer profiles and helping our customers receive maximum value from our product
- Representing the voice of our customer in all of our interactions
- Building a Customer Success organization that supports customers from onboarding through renewal
- Creating best in class processes for onboarding, training, support, engagement, and business reviews
- Partnering with the Sales and Product teams to define product goals and Tread’s roadmap

**WHO YOU ARE**
- 7-10 years of experience in Customer Success, with 5 years in a leadership capacity
- Experience leading a team of Customer Success or Customer Service professionals
- Comfortable managing mid-market and enterprise level customers
- Experience helping customers adopt technology to replace manual processes
- B2B SaaS expertise and strong technical aptitude
- Track record of developing and mentoring great talent
- Ability to communicate customer feedback in a concise and strategic manner
- Experience in the construction industry is a big plus

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.