Head of Customer Success

Company: Creator

Title: Head of Customer Success (Influencer Marketing)

Status: Full-time, Hybrid

Introducing Creator ) - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world's top influencer marketing platforms. Distinguished as a momentum leader in the G2 Summer Report we are revolutionizing social commerce, connecting creators, influencers, and brands in ways that redefine industry standards. Our platform isn't just about collaboration; it's a powerhouse engineered to streamline operations, optimize campaigns, and yield measurable, impactful results. If you're passionate about building connections, have a strong customer-centric mindset, and are excited about taking Creator to greater heights, let's talk.

About the Role:

As our Head of Customer Success, you will lead and build a dynamic team of strategists specializing in social media, influencer marketing, and affiliate marketing. You will oversee the development and execution of innovative campaigns that align with client goals, ensuring your team stays ahead of industry trends and delivers measurable results. In addition to mentoring and growing the team's expertise, you will collaborate closely with other departments to integrate creative, data-driven strategies that drive client success. Your leadership will be key to expanding our service offerings and building strong client relationships.

Responsibilities:

Team Leadership and Mentorship:

• Lead a team of strategists specializing in social media, influencer marketing, affiliate marketing, and TikTok Shop strategies.
• Provide mentorship through training, feedback and support
• Act as the primary point of contact for key clients, ensuring their business goals are met through effective marketing strategies.

Strategy Development and Oversight:

• Oversee the creation and execution of customized influencer, social media, and affiliate marketing strategies to meet diverse client objectives and budgets.
• Review campaign performance to ensure team strategies meet client KPIs

Resource Management & Team Efficiency

• Allocate team resources effectively to maximize productivity and ensure the best team/client fit
• Optimize team workflows and internal processes to increase efficiency within the team
• Work cross functionally with sales and product team to optimize revenue generation and system performance

Business Growth and Development:

• Actively contribute to the growth of the services business by identifying and capitalizing on new business opportunities.
• Collaborate with the sales team to pitch services to potential clients, developing proposals that highlight the agency's unique capabilities.
• Strategize on expanding service offerings, with a particular focus on scaling the agency's influence in the TikTok Shop and social commerce spaces.

Industry Expertise:

• Stay up-to-date on the latest trends and best practices in influencer marketing, social media, and e-commerce platforms.
• Share insights and industry knowledge both internally with the team and externally with clients to continuously evolve strategies and enhance the agency's service offerings.

Qualifications:

• 5+ years of experience in a senior role within a digital marketing agency, with a focus on influencer marketing, social media, affiliate marketing, and emerging e-commerce platforms like TikTok Shop.
• Proven success in leading and mentoring teams, driving collaboration, and achieving high-performance results.
• Strong ability to build and maintain client relationships, with a focus on delivering business outcomes and satisfaction.
• Strategic mindset, capable of developing innovative and data-driven marketing strategies that align with client goals.
• Experience using analytics and reporting tools to evaluate campaign performance and make informed adjustments.
• Bachelor's degree in Marketing, Communications, Business Administration, or a related field; advanced degrees or certifications are preferred.

What we offer:

• A competitive salary and benefits package (health, dental, and vision insurance)
• A vibrant office in downtown Vancouver with the flexibility of remote work 2 days per week
• An inclusive environment with a team of passionate and talented individuals
• Opportunities for personal and professional growth, with access to industry events and conferences
• A supportive company culture that values collaboration, innovation, and communication
• The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it

Compensation Range:

We offer a starting salary of $75, ,000 CAD + equity

Total compensation includes Salary, bonus, benefits, and other perks