Customer Service Representative

4 days ago

Toronto, Canada Teknion LTD Full time

**Why is this role so great?**

The Customer Service Representative (CSR) is accountable for assuring that customers receive efficient and courteous service. The Customer Service Rep primary focus is on managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer order.

The Customer Service Representative (CSR) may be involved in customer requests related to other Customer facing processes which require the CSR to act as a liaison between various internal departments and the Customer.

**What does this role do?**
- Accountable for maintaining a Daily Log of all their customer orders. This log is the primary tool for the Customer Service Rep to monitor and proactively advise customers/dealers to any abnormal activity on their accounts.
- Respond and assist with customer requests surrounding pre-order through to payment processes.
- Effectively resolving customer and manufacturing identified issues utilising effective problem-solving techniques, through direct interaction with both Teknion’s internal and external customers.
- Professionally address customer requests for adjustments on orders or billing and providing the appropriate feedback on any issues that may arise from such changes. Examples: storage charges, delays in manufacturing, additional shipping costs and restocking charges.
- Work within Teknion’s Dealer and Client Services Team and providing support to other team members as required to provide service to all customers.
- Identify areas where they see process improvement opportunities, initiating and following through on concepts, which result in productivity gains for the department.

**What is required for this role?**
- Bilingual (English/French) is an asset.
- Post secondary education or equivalent experience.
- 3-5 years of Customer Service-related experience in a manufacturing environment.
- Strong oral and written communication skills.
- Good interpersonal skills.
- Strong organizational skills.
- Detailed oriented.
- Ability to multi-task in a fast-paced environment that is deadline oriented
- Ability to work independently and within a team environment.
- Knowledge of the office furniture industry, or the manufacturing environment is an asset.
- General skills in both Excel and Microsoft word

Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment.

**Why should you grow with us**
- Competitive Salary
- Company Paid benefits
- Group RRSP plan
- Pension Plan
- Excellent work environment and culture
- Corporate perks and discounts year round
- Our People

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