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Front Desk Agent

3 weeks ago

Medicine Hat, Canada Best Western Premier and Executive Residency (61104) Full time

Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation.

Some of your duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas.
**Front Desk Representative job description**
We are looking for a pleasant and friendly Guest Services Specialist to join our team As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our Hotel.

As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our Hotel.
**Front Desk Representative duties and responsibilities**
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, packages and send them to appropriate destination
- Prepare and manage outgoing mail
- Monitor office supplies
- Monitor and update records and files
- Monitor and log office expenses and costs

**Front Desk Representative requirements and qualifications**
- 2 years of experience as Front Desk Representative or similar role
- Hands on experience with office machines (for example fax, printer etc.)
- Excellent knowledge of MS Office (especially Excel and Word)
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Customer-oriented mindset
- High School diploma; any additional diploma will be considered as advantage

Work remotely
- No

**Job Types**: Part-time, Permanent
Part-time hours: 24-30 per week

**Salary**: From $15.50 per hour

**Benefits**:

- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Application question(s):

- Do you live in Medicine Hat, Alberta?

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: One location