Customer Experience Agent

2 weeks ago

Vancouver, Canada Intiveo Full time

**Customer Experience Agent**:
We're looking for an experienced and driven Customer Experience Agent to join our growing team This is the perfect role for someone who is passionate about delivering amazing customer service. Reporting to the Manager, Customer Success, you will be a part of our Customer Experience team, where you will be working alongside talented customer success managers and onboarding managers to provide outstanding support to Intiveo's new and existing clients.

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you

**Who Are We**
Intiveo is a leading cloud-based patient communication platform used by 14000 practitioners to communicate with 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences - resulting in successful treatment outcomes.

**✨What You'll Be Doing**
- Handling inbound customer inquiries and support requests
- Proactively reaching out to customers that require assistance or account reviews
- Communicating directly with customers to identify their goals, direct them to best practices and answer product questions
- Work in a progressive and challenging environment where you will be rewarded for your hard work
- Assisting in developing best practices for handling support requests
- Assisting the Manager, Customer Success in retention and upselling
- The working hours are generally between the hours of 6:00am - 5:00pm on weekdays

**✨**Who You Are**
- Minimum 1 years' experience in a customer-facing support role in a SaaS environment.
- You are an excellent communicator - both written and verbal
- Experience with customer support software (Zendesk).
- Strong business, operational and technical aptitude.
- Comfortable working in a fast-paced, scaling SaaS company

**✨**Bonus**
- Bilingual (French/English) - but not required

**More About Intiveo**

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity

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