Customer Experience Specialist

REW is looking for an experienced Customer Experience Specialist to join our high tech, high performing team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support, account management, and customer advocacy, while ensuring our customers experience is effortless and memorable. When our clients succeed, we succeed

**What you bring**:
You have high standards, enjoy the challenge of helping your clients be successful. Your great attitude, amazing work ethic, and dedication to your clients, is illustrated by your commitment to always go above and beyond. You have a willingness to support your clients and the team when your extra efforts might be needed from time to time.

**What you will get in return**:
REW values excellence and recognizes achievements. Results are rewarded by competitive compensation, comprehensive benefits, and amazing opportunities/projects. From time to time, we may ask for you to step in and step up to support your team, working business hours and then some. We appreciate and give back for your extra efforts. As a hybrid workplace, we understand flexibility is important, and offer the opportunity to work remotely. You will work with an amazing team (REW team members are the BEST), who always strive to make a difference, and consistently live our core values: Always be Awesome, Customer Success, and Innovation.

**To be successful in this role you will have**:

- Experience building relationships with a wide range of individuals, and passion for making people happy
- A passion for providing a 5 star worthy customer experience
- Excellent communication skills, ability to express yourself in a clear, concise, and empathetic manner; while maintaining a professional tone
- Passion for personal development, self-motivation and a willingness to take initiative to grow your skills
- Comfortable in a results-driven environment, where high expectations of yourself and the team were the norm

**The competencies required for you to be successful in this role are**:
Considers, prioritizes, and takes action on the needs of both internal and external customers to demonstrate** Customer Focus.** The Customer Experience Specialist will be relied on to actively solicit internal/external customer feedback in order to improve business relationships, always striving to provide additional value to the customer experience.

Organization and execution to meet objectives on time, with high quality and process follow-through are expected to demonstrate the **Planning and Results Orientation** competency. The Customer Experience Specialist will be relied on to take initiative and not be satisfied with the status quo, identifying opportunities to improve work processes and efficiencies.

The ability to develop and maintain internal and external trusting, professional relationships. It also includes using listening and understanding to build rapport to demonstrate the **Relationship Building** competency. The Customer Experience Specialist will be relied on to effectively interact with people of diverse backgrounds, and has a reputation as a neutral, approachable professional with internal and external clients.

**Real Estate Webmasters**:
Real Estate Webmasters knows what it takes to create a phenomenal online experience and achieve incredible results. With 16 years' experience working exclusively within the real estate sector, REW has partnered with top brands, elevating their digital presence and increasing their success.

Client products & services offered by Real Estate Webmasters include Websites, CRM, Databases, Apps, Property Listing Data Integration, Lead Generation, Search Engine Optimization, and Pay Per Click Advertising. REW's Clients include individual agents, brokers, teams, and enterprise brokerages; all of whom may choose to have Property Listings data displayed on their websites.

**Our Values**:
You care about delivering great service to your Clients whether they are internal or external. That's how you contribute to our **Customer Success** value.

You are open minded and are curious to learn. Doing things more efficiently and better is how you could demonstrate our **Innovation **value.

Even when the days are tough, you remain positive and helpful. Treating your colleagues in a supportive way is how you demonstrate our **Always be Awesome **value.