Client Sales Support Specialist

Aspen & Ivy is a luxury retail home furnishings and interior design studio based in Barrie, Ontario. Our mission is to serve our valued and respected clientele through a multi-step project management strategy. We rely on experience, expertise and impeccable integrity to complete projects on time and on budget.

Our values help drive us as employees and make our team better. It is essential to ensure these values are what drive our projects and client relationships. Our key focuses are the following:

- Passion - we are motivated, hungry for achievement, provide opportunities based on merit, are reliable, and always strive to be better.
- Curious - we are creative, growth-oriented, believe in continuous learning, and always take the initiative.
- Positive - we are fun, energetic, enthusiastic, and tenacious.
- Collaborative - we work as a team and focus on a uniquely client-centric approach to design.
- Authentic - we are honest, we value our reputation and others, and our business is based on integrity.

**Aspen & Ivy’s Core Focus**:
This is what drives us out of bed every morning and makes us come to work each day Our team, our space and surroundings, our clients and our passion.
- Our Purpose/Passion: Enhancing the lives of others through a collaborative design approach
- Our Niche/Specialty: Curating unique full-scale/turn-key design for luxury residential interiors

Aspen & Ivy is currently seeking an experienced **Client Sales Support Specialist** reporting to the Operations Manager. The Client Sales Support Specialist is energetic and outgoing and looking to build a career in a fast-paced environment with other like-minded and hardworking individuals. You are focused, organized, and looking for opportunities for continuous learning, and you are fun and sociable.

In this role, you will be responsible for procuring company supplies and services according to the outlined budget/client proposals. Your duties will also include establishing positive relationships with our clients and maintaining a detailed record of all purchase orders. As the Client Sales Support Specialist, you have superior customer service skills and interact effectively and collaboratively with team members in all departments. You have strong a business acumen and a detailed, nuanced understanding of the buying process and can interact effectively and collaboratively with staff members in all departments.

**This role is based out of the Aspen & Ivy location at 322 King Street, Barrie, ON L4N 6B5.**

**Responsibilities for this position include**:

- Sales administrative support to Design and Operations teams
- Sales order creation and ongoing order management
- Interface to vendors to manage order acknowledgements, issues, and claims
- Assisting with client management and satisfaction support
- Diligently planning and managing deliveries and logistics while coordinating with the warehouse
- Coordinating PO and invoice distribution to the Finance team
- Maintaining organized logs of client follow-ups and order timelines and flagging delays or other information requiring extra attention
- Organizing and monitoring inventory storage and distribution of goods
- Other sales and administrative duties as required
- 3+ years of experience in a Purchasing Coordinator or similar role
- Exceptional customer service skills. Service-oriented and willing to solve problems on the fly
- The initiative to learn about our products and services
- Able to lift heavy loads between 40 to 50 pounds regularly with ease
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Flexible and adaptable, with the ability to prioritize tasks effectively
- A mature self-starter who remains calm under pressure
- Able to act with integrity, professionalism, and confidentiality
- Excellent verbal and written communication skills
- Excellent interpersonal and conflict resolution skills
- Excellent time management and organizational skills and attention to detail are critical
- You are a critical thinker with strong analytical and problem-solving skills
- Previous experience in 5 star or luxury industry would be considered a strong asset
- Results-oriented
- You love to be organized, and following up is second nature
- Impeccable accuracy in all you do
- A team player who works well with colleagues and fosters open and constructive communication to ensure a consistent, exceptional experience and contributes to a positive working environment
- Willing to take the time to learn our systems to support and embody the Aspen & Ivy brand

If you are interested in learning more about this exciting opportunity, we would love to hear from you

Aspen & Ivy is committed to a diverse and inclusive workplace. We are an equal-opportunity employer. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. We encourage you to connect with us if you r