Manager, Facilities

Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry. From King’s and Queen’s trips to Canada, anniversaries and unforgettable horse races, we have been creating winning experiences for all our guests.

We are currently on an amazing 20-year journey to ‘build a city within a city’ and transform the largest privately held land in Toronto into one of Canada’s premiere entertainment destinations. This journey will unlock the value of approximately 700 acres of land, leading to job creation and the revitalization of our communities, while enhancing our ability to share the thrill of horse-racing and cementing our place as an entertainment powerhouse.

We need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome

Our Values & Beliefs
- | WOW EVERY GUEST | OWN IT | LISTEN & CONNECT - PEOPLE MATTER | FUEL THE FUN & PASS IT ON | TRUST IN OUR TEAM | #WE CARE | PURSUE YOUR POTENTIAL |BE BOLD| BE ALL IN |

Reporting to the General Manager, the Manager, Facilities and Property Services is responsible for the oversight and leadership of the day-to-day operations at Woodbine Mohawk Park (WMP). The goal is to deliver effective and efficient management of the Facilities, Property Services Maintenance and Housekeeping Operations that will ultimately lead to an exceptional guest experience.

The Manager is expected to provide operational, stakeholder, and site leadership by implementing best practices, structure, and rigor into the business, while demonstrating Woodbine’s Values and Beliefs for our people.

KEY RESPONSIBILITIES
- 1. Develop, manage and mentor supervisors to ensure effective support and leadership in the areas of facility maintenance, housekeeping and grounds for the property.

2.Develop and deliver a true 24/7 by 365-day operational service to meet the growing demands of our business and partners operations, with effective supervision and monitoring.

3.Work collaboratively and in conjunction with Director, Racing Surfaces, Director, Property Services, Manger, Fleet & Grounds and Sr. Manager, Infrastructure to deliver world class racing surfaces and facilities that ensure safety and consistency to support the Standardbred Racing Industry.

4.Develop yearly plan and service level agreements for the maintenance and housekeeping of the grandstand operations, ensuring that tit is in line with corporate goals and the business needs of the organization. Collaborate with the General Manager, Mohawk Park regularly to create individual and departmental goals and determine project plans and methods to achieve these goals.

5.Monitor workforce efficiency, set performance expectations and operational standards with a focus on Health & Safety. Hold the operations teams accountable for their actions and recognize outstanding contributions.

6.Provide leadership and direction to the team, manage, assess and monitor overall staff performance and identify areas for improvement, development and additional training. Conduct Performance Management reviews.

7.Work in conjunction with Project Management Office on capital projects, coordination of contractors, and maintain asset management records in line with corporate policies and procedures.

8.Interpret, administer, and implement the applicable Collective Agreement, research and respond to grievances, actively promote good labour/management relations through communication with the Union representatives, contribute to the Union negotiating process and manage the coordination of operations during any labour disputes. Liaise when necessary, with General Manager and Human Resources Services.

9.Responsible for the assessment of operational staffing needs and the review of recommendations from Property Services Supervisors for required resources to efficiently and effectively meet the operational demands on a day to day basis. Make recommendations and business case(s) to General Manager and Vice-President, Operations, when required.

10.Contribute to the development of and manage the Property Services budget and goals/objectives in response to direction from the General Manager, utilizing the available resources, the organization’s priorities, the needs of the business units and the external environment.

11.Develop, implement, and communicate operational playbooks, with service level standards, for all team members aimed at maximizing effectiveness and efficiency of Property Services. Contribute to the development and implementation of strategies and programs to promote productivity and motivate employee contribution within the Property Services operation.

12.Participate in conjunction with the purchasing department for the selection of general contractors and manage the relationships with contractors while on the property with Project Management oversite.

13.Direct