Street Level Supervisor

Reporting to the Community Impact Centre Manager, this position is responsible for the implementation and development of the programs at a Community Impact Centre while supervising the staff and site. This role oversees day-to-day administration, staff scheduling, and coordination of activities in securing, setting up, and supporting the Centre's programs and services. They are responsible for motivating and providing clear communication to employees and volunteers, as well as ensuring the success of the Centre as it relates to the vision of The Mustard Seed. This role will support other Community Impact Centre programs as needed.

**Employment Type**: Full Time
**Schedule**:Monday to Friday, 8:00AM to 4:00PM
**Reporting to**: Community Impact Centre Manager
**City**: Red Deer
**Number of Positions to Fill**: 1
- RFR #: 1170_

**DUTIES AND RESPONSIBILITIES**:

- Oversee the day-to-day operations of the Community Impact Centre; providing leadership to the street level team.
- Develop, facilitate, and implement programs that support and nurture the community in and around the Community Impact Centre
- Ensure that all employees and volunteers have the appropriate training for the programs they are involved in
- Provide leadership and direction to employees and volunteers, when applicable
- Support the dignity of our guests by seeking to identify their needs in a respectful manner
- Take initiative to assess situations and make appropriate decisions to support employees and guests
- Collaborate with Community Impact Centre Manager to create and monitor budget costs related to programs
- Lead participants and volunteers involved in the programs
- Ensure a safe, respectful environment for all guests, employees, volunteers and visitors
- Collect data and generate reports on statistics as required
- Build and nurture relationships with external partners and stakeholders
- Ensure all materials and equipment needed for programs are in good working order
- Develop Key Performance Indicators and assessment tools for various programs and ensure that these are recorded/met
- Liaise with key departments (Housing, Wellness, and Employment) to recruit and support staffing needs
- Develop and conduct evaluations to determine effectiveness of program activities
- Maintain a high level of confidentiality and professionalism
- Abide by all Health and Safety protocols and procedures (E.g. incident reports, near misses), and mandatory training courses (NVCI, safeTalk, First Aid)
- Other duties as assigned.

**MINIMUM QUALIFICATIONS AND SKILLS**
- An undergraduate degree in Social Work or related field or equivalent level of experience
- Minimum of 3 years’ experience working in community development initiatives
- Front-line experience and understanding of vulnerable populations
- Knowledge within the field of community development and community resilience initiatives
- Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socioeconomic background
- Experienced with developing and encouraging staff to come up with creative solutions to complex challenges and problems
- Must be self-directed and be able to work independently as required
- Effective meeting facilitation skills as well as multi-tasking and administrative skills
- Strong organizational and time management abilities, coupled with excellent oral, written, and interpersonal communication skills
- Demonstrated effective conflict management and networking skills
- Intermediate computer skills in Microsoft Office Suite
- A valid driver’s license and access to a reliable vehicle with a minimum of 2,000,000 liability insurance

**WORKING CONDITIONS**
- As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith
- The position requires a flexible schedule with some shifts occurring in the evening or on weekends; on-call shifts may be required
- Minimal to moderate physical effort required, Lifting, traveling, sitting, standing, walking, driving required as part of this role
- This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve
- Potential for exposure to vicarious trauma
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our