Street Level Worker

Do you want to make a meaningful impact within your community? Do you have social services, crisis intervention, conflict resolution or customer service experience? The Mustard Seed is looking for a **Street Level Worker** in **Red Deer** who will be tasked to facilitate a safe and respectful environment for guests.

The Mustard Seed helps improve the lives of those experiencing poverty by building community, growing hope, and supporting change. Through enhanced visibility, relationship building, and community engagement, the Street Level team strives to make the Community Impact Centre a safe and welcoming environment for guests, donors, and volunteers. The Street Level Worker will provide an identifiable and visible presence within the Red Deer campus, that optimizes safety, builds relationships, and values people. The Street Level Worker is the primary point of contact for clients, volunteers, donors, and all other visitors as they enter the premises. Crisis intervention and de-escalation resolution will be daily occurrences for the role.

**Employment Type**: Casual
**Schedule**: Monday, Wednesday, Friday (4:00PM to 8:00PM)
**Reporting to**: Street Level Supervisor
**City**: Red Deer, AB
**Number of Positions to Fill**: 1
RFR #: 512

**DUTIES AND RESPONSIBILITIES**:

- Partake in the very important work of building trusted relationships with the most vulnerable citizens in Central Alberta who access the programs and services at The Mustard Seed Red Deer
- Supervise building access, security of the property both internal and external, the receiving and receipt of donations
- Ensure the Street Level team maintain an enhanced visible presence across the property, perceiving and responding to opportunities that will optimize safety, and build community through positive interactions
- Support shelter guests through intake, support and help build a safe and respectful environment in the shelter
- Liaise information between the day Street Level team and the evening Shelter team as this role will support both areas in Basic Services
- Build trusted relationships with guests accessing the Community Impact Centre
- Greet and ensure volunteers and donors are treated with excellence and appreciation
- Partake in exterior yard maintenance and supporting overall property cleanliness
- Assess any given situation, greeting the guests at front line and be the first point of contact to resolve confrontational situations with the guest population
- Keep all client information confidential
- Participate in all staff training (e.g. First Aid, SafeTALK or ASSIST, Nonviolence Crisis Intervention, etc.) and attend meetings as required
- Other duties as assigned.

**MINIMUM QUALIFICATIONS AND SKILLS**
- Post-secondary Degree or Diploma preferred
- Front line experience in Ministry or Social Services considered an asset
- Customer service experience considered an asset
- Strong desire to work with a marginalized population and ending homelessness in Alberta
- Strong relationship-building, communication (written and verbal), and conflict resolution skills
- Knowledge of mental illness and addictions is an asset
- Experience working in a volunteer-based organization is considered an asset
- A self-starter with the ability to work in a cross-functional team
- Current Emergency First Aid certification is strongly desired

**WORKING CONDITIONS**
- This is a relief casual position where shift work will vary depending on the needs of the ministry.
- Relief staff need to be available for a minimum of 3 shifts per month but there are no guaranteed shifts or hours
- Relief Support Workers will be notified to provide coverage when full-time staff are sick or with advance notice when planning to cover full-time staff vacations
- This position will require working inside and outside in various climates, and will involve moderate levels of physical effort, including but not limited to, standing for long periods, walking, climbing stairs, bending, lifting, and pushing donation carts
- This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve, operate a computer, use two-way radio communications, and perceive and quickly respond to crises within and around the Community Impact Centre.
- Navigating interactions with challenging clients who may exhibit unpredictable behavior, including swearing, anger, and the possibility of becoming aggressive.

***ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
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