Bas Technical Support Specialist

2 weeks ago

Brossard, Canada Distech Controls Full time

**What will be your role?**

**How you will contribute**:

- Respond to technical questions from customers pertaining to the use of Distech Controls controllers, solutions and control systems network management software in a problem solving context.
- Diagnose and resolve problems via on-line or phone
- Update and maintain company knowledge base internal and external (Forum, CRM).
- Ensure that customers receive quality and necessary support to solve their problems.
- Collaborate with product development by providing the perspective of the customer on the functionality of our products including voice of customer.
- Communicate suggestions for changes/modifications to the development group according to management procedures and policies in place ;
- Keep up to date with new technologies and products in the field related to the Distech controls product line and industry ;
- Actively contribute to the improvement of available tools and internal processes used by the support team ;
- Provide field support, if required.
- Create articles and populate knowledge base to assist our customers efficiently

**Qualified Applicants will have**:
Mandatory:

- University degree, College diploma (DEC), or a minimum of 5-8 years of relevant experience, in technical support, IT, HVAC or controls
- Minimum of 4 years of experience in:

- HVAC Systems
- NiagaraAX/4 Framework
- Electromechanical Building
- Instrumentation and Controls
- Programming
- Process Control
- Relevant experience in the installation of Building Automation System (BAS)
- Programming and configuration of computer networks or IT systems
- Must have a valid passport required
- Ability to diagnose complex problems
- Attention to detail
- Analytical thinker
- Great communication skills
- Customer Service oriented
- Structured and organized in his work
- Ability to work remotely from a space with mínimal distractions
- Leadership and autonomy demonstrated
- Proactivity and initiative demonstrated
- Demonstrate excellent communication and interpersonal relationships
- Courtesy and positive attitude
- Demonstrated autonomy, professionalism and sense of responsibilities
- Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines

Asset:

- Knowledge of the BacNetÒ, EchelonÒ LonWorks, Modbus, EIB, or other control system protocols.
- Knowledge of access control and lighting
- Programming and computer network configuration
- Experience and/or qualification in a related domain as a trainer
- IT knowledge (OS systems, networking)

**Salary**: $90,000.00-$110,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Niagara: 4 years (required)

Work Location: Hybrid remote in Brossard, QC J4Y 0C4

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