Zone Warranty Support Manager

1 week ago

Brossard, Canada Hyundai Full time

POSITION OVERVIEW
The overall responsibility of this position is to collaborate with dealers to improve their understanding of warranty policies and procedure so they can actively utilize their authorization levels to improve timeliness or repairs and contribute to improve customer experience. In addition, following a full audit by Hyundai Auto Canada, the Warranty Support Manager is responsible to ensure action plans are being executed and improvement areas identified in the audit are being addressed.

KEY ACCOUNTABILITIES
- Support the dealer warranty administration practice to eliminate dealer service department process issues through investigation, corrective actions and reporting.
- Responsible for ensuring the Company’s Service policies and procedures are implemented by the dealer body.
- Analyze and pre-approve warranty repairs requiring PWA and cost reduction, including goodwill support/customer experience.
- Assist Dealer’s in processes to improve Service Operations and Claim Submission (Straight Time/Added on Operations/Connected Repairs.
- Claims adjudication in accordance with policy
- Dealership spot audits/training & process chargebacks
- Conduct meetings with Dealer Principals and Service Management team to review high warranty cost and serve as a consultant for dealer warranty cost control.
- Inspect warranty defects i.e. paint defects.
- Investigate dealer chargeback and non-payment disputes.
- Forward dealer issues to head office.
- Assist the dealer with warranty training and support
- Backup for Field Technical Specialist.
- Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE
- 5 - 7 years of relevant experience in the same or similar positions. With automotive experience desirable
- Completion of an undergraduate degree... or an equivalent combination of experience and education.

REQUIRED SKILLS AND KNOWLEDGE
- Excellent MS Office skills.
- Excellent oral and written communication skills.
- Strong organization skills.
- Technical automobiles knowledge required.
- Ability to work independently and travel on a regular basis.
- Excellent analytical and problem solving skills.

Why join our team?
Our award-winning culture has been recognized through our Great Place to Work certification for the past 4 years. We have been able to achieve this not only thanks to the dedication and commitment of our team members to our business, but also through a variety of fun activities and opportunities throughout the year which allow us to build strong engagement When you join Hyundai Auto Canada Corp., you will become part of an organization that promotes diversity, inclusion and overall well-being. We offer an excellent benefits package including RSP matching, flexible start times, maternity leave top up, an attractive vehicle-lease program, demo vehicles for Managers and education support.

Hyundai Auto Canada Corp. is committed to ensuring the health and safety of its team members during the Covid-19 pandemic. Remote work is temporarily available until it is deemed appropriate and safe for all staff to return to the office.

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