Customer Service Specialist

2 weeks ago

Victoria, Canada BAUCO Access Panel Solutions Inc Full time

**About Bauco Access Panel Solutions Inc.**

Founded in 1995, BAUCO is a manufacturing enterprise located in Victoria, BC utilizing local skills and internationally sourced inputs and technologies to create exceptional products and services. As the manufacturer and distributor of quality access panels, we serve local, national and international clients in North America and the Caribbean. The panels are virtually invisible when finished, and are an architect favorite for high-rise construction projects such as hotels and residential developments. We support architects, developers, and contractors in solving service access issues, while maintaining interior design aesthetics and ensuring easy access.** **We have a dynamic team with overwhelming passion and commitment to excellence.

**About the role**:
**What you will be doing**:
**What you bring to the table**:

- Minimum 2 years customer service experience in a similar role.
- Previous experience in manufacturing, construction, commercial building supply or another business-to-business sales environment is preferred.
- Experience in customer support or account management is preferred.
- Exceptional attention to detail.
- Customer service driven.
- Strong written and telephone communication skills.
- Multi-targeted: versatility to move between tasks with ease, and to monitor status of many different customers.
- Ability to investigate and problem solve.
- Excellent organization skills: Priority based time management and task tracking.
- Team player: Shares workload to maintain a cooperative team environment.
- Demonstrated ability to provide, receive, and act on constructive feedback in a team based environment..
- Ability to collaborate with a team to solve issues from a shared leadership perspective.
- Enthusiasm to learn and understand our market and customer environment.
- Tech savvy: experience including point of sale in QuickBooks or similar, Microsoft Office Suite, CRM software.
- Detail focused: able to perform complex tasks with a high degree of accuracy.
- Experience:
**What we will provide to you**:

- Competitive salary plus participation in the company bonus program.
- Comprehensive medical, dental, and vision care benefits to support you and your family.
- Options for flexible hours and some remote workdays.
- Generous vacation and personal leave policy to recharge and rejuvenate.
- Continuous learning and training to sharpen your skills and keep you ahead of the game.
- A casual and supportive work environment that nurtures innovation, recognizes and rewards outstanding performance.
- One-on-one meetings, Performance reviews, Collaborative planning, and goal-setting sessions, Employee of the Month peer recognition program, Monthly staff appreciation lunches, and many other perks.

**Hiring Salary**:$20.00-$24.00 per hour

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