Customer Service Specialist

1 week ago

Victoria, Canada BAUCO Access Panel Solutions Inc Full time

**Customer Service Specialist**

**About the role**:
**What you will be doing**:
**What you bring to the table**:

- Minimum 2 years customer service experience in a similar role
- Previous experience in manufacturing, construction, commercial building supply and other business-to-business sales environment is preferred
- Experience in customer support or account management preferred
- Exceptional attention to detail
- Customer service driven
- Strong written, and telephone communication skills
- Multi-targeted: versatility to move between tasks with ease, and to monitor status of many different customers
- Ability to investigate and problem solve
- Excellent organization skills: Priority based time management and task tracking.
- Team player: Shares workload to maintain a cooperative team environment
- Demonstrated ability to provide and receive and act on constructive feedback in a team-based environment
- Ability to collaborate with the team and solve issues from a shared leadership perspective
- Enthusiasm to learn and understand our market and customer environment
- Tech savvy: experience including point of sale in QuickBooks or similar, Microsoft Office Suite, CRM programs
- Detail focused: able to perform complex tasks with a high degree of accuracy

**What we will provide to you**:

- Competitive salary plus participation in the company bonus program
- Comprehensive medical, dental, and vision care benefits to support you and your family
- Options for flexible hours and some remote workdays
- Generous vacation and personal leave policy to recharge and rejuvenate.
- Continuous learning and training to sharpen your skills and keep you ahead of the game
- A casual and supportive work environment that nurtures innovation and ideas and recognizes and rewards outstanding performance
- One-on-one meetings, Performance reviews, Collaborative planning, and goal-setting sessions, Employee of the Month peer recognition program, Monthly staff appreciation lunches, and many other perks

**Hiring Salary**:$20.00 - $24.00 per hour

**About Bauco Access Panel Solutions Inc.**

At BAUCO, we pride ourselves on being the most customer-responsive access panel company in the industry. We are known for our product and service solutions: virtually invisible, fully customizable architectural access panels and grilles. We believe in innovation, attention to detail, exacting quality, and service excellence. We accomplish this by being both the manufacturer and distributor of access panels, allowing us to provide short production lead times and custom sizes to our valued customers. We deliver the best possible access panel solutions directly to jobsites. Our personal service and flexibility in accommodating our customers' project schedules has earned us outstanding testimonials from architects, general contractors, designers, and homeowners alike.

We distribute North America wide for buildings you might be familiar with, like the popular Wickaninnish Inn in Tofino, the Museum of Modern Art in New York, and the Wilshire Grand Hotel in Los Angeles. Since our establishment in 1995, our team has grown to 70 employees, and we are growing again We want you to become part of our team.

Applicants will be required to provide two professional references.

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