Client Care Specialist

1 week ago

KitchenerWaterloo, Canada HALO - Home and Life Organizers Full time

Thank you for your interest in joining the HALO family We are a small, family-run company who have been around since 2014 here in the Kitchener-Waterloo region but we service all of Ontario.

Specifically, we work with clients with hoarding disorder, clients whose homes need to be cleaned out due to illness or passing away, biohazardous cleanups and also some light & heavy-duty cleaning and household chores for people who need help living independently (people with disabilities, the elderly, etc.).

**HOW WE DO IT**

Our clients are referred to us through community partners, family members and friends and self-referrals. No matter their referral source and no matter the job, we create a customized Plan of Care with our clients to best understand their needs and exactly what we are going to do to help. Based on the Plan of Care, a quote is created so everyone involved knows the expectations for the work to be completed. After the initial work has been completed we offer follow-up visits and ongoing maintenance if required.

Currently we have 1 Client Care Specialist position available within HALO. This position is full time weekdays.

Most of our work is within the Kitchener-Waterloo area but you may be required to drive further on occasion (i.e./ to Hamilton or the GTA) - if that is the case you will be compensated for your mileage.

General Role Details:

- Both light and deep cleaning of residential homes, apartments, condos - this includes floors, kitchens, bathrooms, living areas, bedrooms, etc... vacuuming, dusting surfaces, mopping, toilets and showers, sinks, mirrors, wiping down cabinets, cleaning out garbage and recycling, sometimes helping with laundry
- Sometimes our team is called into a very cluttered and disorganized or hoarded home to help with cleaning
- Liaising with families - communicating progress at the client site
- Performing light-duty yard work (not too often)
- Showing empathy and understanding to clients and their families - especially if helping families clear a home for a deceased relative
- Maintain a positive and optimistic attitude with other team members and clients
- Maintain professional boundaries that respect the client and employee relationship
- All other duties as assigned

Vulnerable Sector/ Police Check will be required

Must be 18 years or older to apply/ work

You are required to have your own vehicle to get to and from job locations.

**Job Type**: Part-time
Part-time hours: 0 - 36 per week

**Salary**: From $20.00 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

COVID-19 considerations:
HALO is dedicated to making sure that our clients and staff are safe and protected in accordance with Public Health Guidelines. All required PPE will be provided.

Application question(s):

- Do you have your own vehicle?
- Are you 18 years of age or older?
- Are you able to get a vulnerable sector/ police check within your first 3 months of employment?

Work Location: On the road

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