Assistant Service Manager

7 days ago

Dartmouth, Canada East Coast International Trucks Full time

**Location: Dartmouth, NS**

East Coast International is currently seeking a driven, self-motivated Assistant Service Manager at our Dartmouth, NS location.

East Coast International is proud of its reputation, earned for delivering exceptional customer service. Since opening our new store in 2021, we have been ranked as one of the top performers in our market. In each of our departments, our teams share a common goal, providing exceptional customer experience in a clean, comfortable, and modern environment. We consistently aspired to build a team of the best professionals in our sector, offering training and benefits programs that continue to make us an employer of choice.

The Assistant Service Manager will be responsible for helping manage all aspects of a fast-paced service department on a day-to-day basis and engaging with the service manager, foreman, service writers and shop technicians. The ability to deliver the highest level of customer service interactions, develop and maintain reports, and ensure standards are adhered to, is paramount.

**Responsibilities**:

- Managing the service team members to ensure the teams objectives are met daily.
- Assisting in managing the service workflow.
- Delegating and directing service tasks.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
- Assisting in coordinating the staffing schedule for the dept
- Preparing and reporting of time and attendance information
- Adhering to Cummins, Navistar, and other Manufacture warranty procedures and becoming knowledgeable in all aspects so repair work orders are opened and updated correctly in accordance with company policy
- Preparing work order estimates
- Assisting in closing work orders to meet daily/weekly goals.
- Communicating effectively and professionally with customers, employees, and branch personnel in all depts
- Meeting service department financial goals on a daily /weekly/monthly basis. Communicating service metrics utilizing daily productivity/ efficiency reports. Monitoring results and implementing changes if required

**Qualifications**:

- MS Excel, Office, Power point, Windows, Word
- Excellent written and oral communication skills with a high degree to attention to detail
- Team player with great awareness, time management and delegation skills
- 5+ years of management or leadership experience with demonstrable skills and success in coaching, leading, and developing others.
- 5+ years of experience in the trucking/transportation industry or relative environments such as automotive or heavy equipment.
- Proven track record of achieving sales and performance targets
- Must be self-motivated, driven, passionate, enthusiastic, and capable of critical thinking and problem solving within a fast-paced environment.
- Able to communicate effectively and professionally with customers, employees, and branch personnel in all depts

**Join us for**:

- Competitive wages,
- Group Insurance Benefits,
- Online Doctors,
- Employee Family Assistance Programs,
- Annual Tool allowance,
- Coveralls, and Safety boots,
- Personal Days,
- Extensive factory training

The last piece of the puzzle is you Join our ever-growing team today and be part of our success.

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