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Bilingual French

2 weeks ago

prince edward island, Canada HGS Full time

Job Description Votre impact: En tant qu’associé en relations avec la clientèle, vous aurez la capacité de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journée des gens Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable. Vous répondrez, en anglais et en français, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, répondrez aux préoccupations, prendrez les paiements et exercerez l’intelligence émotionnelle pour améliorer l’expérience clientAlors, à quoi ressemble une journée dans la vie d’un représentant du service à la clientèle?•Communiquer avec les clients par le biais d’appels entrants reliées à la facturation, les paiements, les services existants et nouveaux, les offres promotionnelles et la mise à niveau / rétrogradation des services•Identifier les besoins des clients grâce à une écoute active pour répondre aux questions, aider au dépannage ou faire des recommandations de produits en fonction des besoins des clients•Adoptez une approche consultative avec les clients qui rencontrent des problèmes avec leur service en s’appropriant du problème et de la resolution•Utiliser plusieurs systèmes informatiques pour rechercher des produits, des services, des problèmes communs et des solutions offertes•Documenter les besoins, les interactions et les résultats des clients dans l’outil ou le système approprié, y compris la création de demandes supplémentaires si les problèmes ne peuvent pas être résolus en temps reel•Créer un facteur « WOW » dans chaque interaction grâce à des compétences de communication exceptionnelles, en s’appropriant de l’interaction et de la rapidité du service•Séances de coaching 1:1 régulières avec votre superviseur pour vous assurer que vous respectez les indicateurs de performance clés Why choose us? HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your futurePlus, working with HGS comes with benefits like:•Starting at $16 hourly and overtime opportunities•Bonus potential•Best in class medical, dental, vision benefits and Life Insurance •Refer-A-Friend bonuses•Employee assistance programs•Flexible Schedule Options•Career advancement in a fast-growing organization •People focused environment where you’ll make lifetime connections and friendships What we are looking for: Alors, qu’est-ce qu’un vraiment bon représentant du service à la clientèle? Considérez-vous comme un expert en produits et un résolveur de problèmes qui fournit une approche consultative à la résolution des problèmes. Si vous êtes passionné, énergique, audacieux et que vous voulez travailler dans un rôle centré sur le client avec une opportunité incroyable d’avoir un impact sur la vie des gens, vous allez adorer cette opportunité Requirements •You’re at least 18 years of age•You can work flexible hours as business needs may change•You have at least 6 months of customer service experience and you understand the value of coaching / feedback•You have experience troubleshooting issues and understand the importance of owning the resolution for the customer•Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency•You’re computer savvy, comfortable sitting at a desk and working with multiple monitors•You’re results oriented and comfortable providing customers with recommendations and solutions•You have excellent French and English communication skills, both oral and written•You’re comfortable working from home and have a suitable space with a hard-wired internet connection Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.