Front Desk Clerk

**Job Purpose**

The Front Desk Clerk will report the direct supervision of the Executive Director. This position is responsible for providing assistance to the Front Desk Reception and administrative support to the staff, volunteers and community members of the BNFC.

This position is supported by the Apatisiwin Employment and Training program and qualifying individuals must complete an intake form.

The Front Desk Clerk is an integral part of the BNFC team, assisting the team in ensuring administrative duties are completed (mail, forwarding calls, etc). This individual is also the first person many will see as soon as they walk in to the building. The applicant will work as part of a team in a dynamic environment that works collaboratively to optimize relationships with team members, BNFC members, and our organizational partners.

**Primary Duties and Responsibilities**
- **Maintain strict confidentiality**.
- **Direct supports**: assisting team in ensuring a smooth and well run entry and reception area for all clients and families (ensure coffee, tea and water is available, etc); a basic knowledge and understanding of BNFC programming and services; basic knowledge of local organizations and their programs/services that are relevant to BNFC clients; ensuring there is available supply of information brochures, pamphlets, etc. At the centre
- **Coordination**: creating and establishing community rapport; greeting guests and clients in a respectful, friendly, courteous manner; answering incoming calls and inquiries and directing to the appropriate program or community referrals and handle messages; handle and log incoming and outgoing mail, cash, cheques and parcels; maintain sign in and sign out sheets (staff and visitor logs); maintain an office and building supply inventory; order supplies and materials when required; keep staff contact info, including business cards, up to date; assist with Hunger to Hope program including completing client intake forms, reaching out to community for donations, receiving donations, and handing out to H2H clients; report any maintenance issues; other duties as assigned;
- **Administration** - reporting as required; participation in evaluation activities; ensuring team has access to any intake forms, flyers, etc; ensure all BNFC printed information is up to date and posted; assisting in creation of the quarterly program guide and monthly BNFC Membership Newsletter; maintain social media presence and update BNFC website when required; keep cheque log, write receipts including charitable receipts for monetary donations; recognize community support and donations via thank you cards and social media acknowledgement.

**Qualifications and Experience**
- Must be in receipt of Employment Insurance, or have been eligible in the past five years
- Post-secondary education degree or equivalent
- Knowledge of Aboriginal Culture and Language an asset;
- Must have experience working in an office setting;
- Must have customer services experience;
- Must have a working knowledge of computer software include: Microsoft Word, Excel, social and digital media platforms;
- A proven ability to work independently and as part of a team;
- Must posses current First Aid and CPR or be willing to be certified;
- Must have a valid and current CPIC/VSS will be a condition upon an offer of employment;
- Valid Class G Driver’s License

**Job Types**: Full-time, Fixed term contract

**Salary**: $16.00-$18.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Indigenous Community: 3 years (required)
- working with public: 2 years (preferred)