Release Specialist

2 weeks ago

Richmond, Canada Speed Jet Supply Chain Solution Full time

**Company Overview**:
**Responsibilities**:
Provide related customs service to clients and carriers, including tracing/tracking shipments, verifying charges, issuing cheque requests.
- Responsible for imaging/scanning files through the Document Management tool and moving files to appropriate folder.
- Process shipments using SWI Single Window Initiative with all applicable PGA’s - Government Agencies while using existing client HS code database.
- Understand how to perform a credit release request during regular houses and afterhours.
- Ensure all paperwork has the information to process for customs clearance and if require reach out to clients/carriers/vendors for any missing info.
- Ensure clients and carriers are updated with any processing delays. Inform Sr. Customs Specialist of any issues or delays so they can further action if required.
- Participate in team efforts to achieve departmental and company goals and provide input in the effective operation of the customs department.
- Provide back up administrative support to reception to answer telephone calls.
- Promote effective communication and cooperation by promoting harmonious relations.
- Must be able to work independently and meet daily targets.

**Qualifications**:

- High school diploma or higher
- Commitment to exceptional customer service
- Strong understanding of business math, percentages, conversions, etc
- Strong attention to details
- Ability to accurately key 40 wpm
- Professional demeanor, flexible attitude and have the ability to efficiently multi-task
- Well developed analytical and time management skills
- Ability to handle large volumes of work and meet tight deadlines
- Basic knowledge in Customs operations, laws and regulations and other government departments is an asset
- Flexible schedule is an asset
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills. Proficiency in Cantonese or Mandarin is considered an asset.
- Proficiency in relevant software and tools, such as customs brokerage software and MS Office Suite.

**Job Types**: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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