Operational Readiness, Lead

**Operational Readiness, Lead**

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

You will be instrumental in embedding operational readiness throughout the delivery lifecycle, enabling seamless go-live execution and long-term operational sustainability.

**You'll be responsible for**:

- Owning the operational readiness strategy for the new Fraud product, ensuring successful transitions to production
- Developing and enforcing readiness checklists, including monitoring, logging, alerting, failover strategies, SLIs/SLOs, and runbooks
- Partnering with AppOps SREs, product engineers, and fraud SMEs to proactively validate observability dashboards, runbooks, and alerting
- Conducting Operational Readiness Reviews (ORRs), chaos drills, and production simulations prior to launch
- Driving the creation of incident response playbooks specific to fraud platform services
- Collaborating with platform and cloud teams to ensure infrastructure-as-code, deployment patterns, and rollback strategies align with fraud system criticality
- Promoting a culture of continuous improvement and learning through Failure Isolation & Recovery of Errors (FIRE) postmortems and readiness retrospectives
- Championing operational automation - reducing toil through tooling, self-healing scripts, and shift-left reliability practices
- Defining and tracking KPIs (Customer Journey Success) that measure operational maturity and launch health
- Ensuring the operational framework for the Fraud product is aligned with the organization’s broader product operations, promoting standardization, improving issue attribution, and enabling Level 1 support to accurately triage and route incidents to the right teams
- Playing a key role in embedding the Fraud product into the organization’s Central Command Center model, ensuring unified visibility, incident flow, and team accountability
- Overseeing knowledge management deliverables, ensuring required operational documentation (runbooks, escalation paths, FAQs, service definitions, etc.) is developed by technical writers in partnership with SMEs and available prior to launch

**You bring**:

- 5+ years in SRE, DevOps, or technical operations roles supporting production systems
- Experience leading go-live or operational readiness for high-stakes, real-time systems (ideally fraud, risk, or payments platforms)
- Strong understanding of production observability
- CI/CD workflows, and infrastructure management
- Excellent cross-functional communication and program coordination skills
- Demonstrated success driving operations-readiness initiatives end-to-end
- Familiarity with service-level objectives (SLOs), chaos engineering, or incident management practices
- Experience working in hybrid cloud or cloud-native environments (AWS, GCP, etc.)

**Nice to have**:

- AWS Certifications: AWS Certified Database Specialty, AWS Solutions Architect, or AWS Certified DevOps Engineer
- Experience with data warehousing and analytics platforms
- Knowledge of ETL processes and tools
- Familiarity with containerization and orchestration tools
- ITIL or other relevant certifications in database management and operations
- Prior experience supporting fraud detection or real-time decisioning systems in financial services, fintech, or e-commerce
- Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:_
- _ Canadian criminal record check;_
- _ Public safety verification;_
- _ Canadian ID cross-check;_
- _ 5-year employment verification;_
- _ Education verification; and_
- _ If applicable, Credit Inquiry and Social Media Check_

**How we work**
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
**Connection**:You’re surrounded by talented people every day who are driven by their passion of a common goal.

**Core Values**:**They define us. Living them helps us be the best at what we do.

**Compensation & Benefits**:Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

**Education**:To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and