Specialist, Operational Readiness
4 weeks ago
Momentum Financial Services Group is seeking a Specialist, Operational Readiness, to drive change management and operational readiness efforts across key projects and initiatives.We are a leader in financial solutions for underserved communities, with a culture that is purpose-driven, fast-paced, and collaborative. Our team is built on a commitment to customer care and community impact.We offer a comprehensive benefits package, including:Competitive compensation philosophyDiscretionary annual bonusComprehensive benefitsRetirement plansHybrid work environmentPerks and rewardsThe JobAs a Specialist, Operational Readiness, you will be responsible for ensuring that people, processes, products, channels, and systems are prepared for change. This includes assessing risks, supporting action plans, and helping to ensure successful adoption and sustainment of new ways of working.What You'll DoConduct customer journey mapping and change impact assessments to evaluate how initiatives affect teams, stakeholders, and processes.Support the design and rollout of change management and operational readiness plans, including processes, communications, training, and SOP updates.Apply templates and frameworks to ensure consistency and integrate readiness and change considerations into all phases of project planning and delivery.Prepare training materials and help facilitate training for frontline employees, store managers, and other teams.Implement KPIs, dashboards, and feedback mechanisms to measure adoption and effectiveness of change initiatives.Partner with stakeholders across Retail, IT, Compliance, and Project Management to ensure operational readiness for launches.Gather post-change feedback from frontline teams, identify adoption challenges, and recommend process improvements.Foster a culture of adaptability and openness to change through clear communication and collaboration.What You'll Bring to the TableStrong ability to support and drive change initiatives across complex organizations.Financial and business acumen with a focus on outcomes.Confident relationship builder with excellent communication and collaboration skills.Analytical and problem-solving skills to evaluate risks and recommend solutions.Familiarity with operational readiness and change management tools, such as the PROSCI ADKAR model.Ability to work independently, prioritize competing demands, and deliver results in a fast-paced environment.Education + ExperienceBachelor's degree required; Master's degree preferred.PROSCI Change Practitioner certification or training in customer journey mapping strongly desired.Minimum 4 years of experience in operations, with a proven track record of supporting successful business outcomes.Experience working with cross-functional teams and managing complex projects.Knowledge of Money Mart's products and services is an asset.We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr
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Specialist, Operational Readiness
2 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeMomentum Financial Services Group is seeking a Specialist, Operational Readiness, to drive change management and operational readiness efforts across key projects and initiatives.We are a leader in financial solutions for underserved communities, with a culture that is purpose-driven, fast-paced, and collaborative. Our team is built on a commitment to...
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Specialist, Operational Readiness
4 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeMomentum Financial Services Group is seeking a Specialist, Operational Readiness, to drive change management and operational readiness efforts across key projects and initiatives. We are a leader in financial solutions for underserved communities, with a culture that is purpose-driven, fast-paced, and collaborative. Our team is built on a commitment to...
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Specialist, Operational Readiness
4 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeSpecialist, Operational ReadinessToronto, CanadaAt Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved...
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Specialist, Operational Readiness
2 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeSpecialist, Operational ReadinessToronto, CanadaAt Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved...
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Specialist, Operational Readiness
4 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeSpecialist, Operational Readiness Toronto, Canada At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities....
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Specialist, Operational Readiness
3 days ago
Toronto, Ontario, Canada Momentum Financial Services Group Full time $60,000 - $100,000 per yearSpecialist, Operational ReadinessToronto, CanadaAt Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart—Canada's largest non-bank branch network—and a leader in financial solutions for underserved communities.From...
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Toronto, Canada Momentum Financial Services Group Full timeA financial services company in Toronto is looking for a Specialist in Operational Readiness to drive change management initiatives across key projects. Responsibilities include conducting assessments, supporting change plans, and fostering a culture of adaptability. The ideal candidate will possess strong analytical and communication skills, and a...
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Toronto, Canada Momentum Financial Services Group Full timeA financial services company in Toronto is looking for a Specialist in Operational Readiness to drive change management initiatives across key projects. Responsibilities include conducting assessments, supporting change plans, and fostering a culture of adaptability. The ideal candidate will possess strong analytical and communication skills, and a...
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Toronto, Canada Momentum Financial Services Group Full timeA financial services company in Toronto is looking for a Specialist in Operational Readiness to drive change management initiatives across key projects. Responsibilities include conducting assessments, supporting change plans, and fostering a culture of adaptability. The ideal candidate will possess strong analytical and communication skills, and a...
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Vehicle Readiness Specialist
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Toronto, Canada Tesla Full timeWhat to Expect - The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new...
