Specialist, Operational Readiness
4 weeks ago
Specialist, Operational ReadinessToronto, CanadaAt Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.From short-term loans to money transfers, we serve millions of people annually with diverse and innovative products that put customers first. Our culture is purpose-driven, fast-paced, and collaborative, built on a commitment to customer care and community impact.We offer a competitive compensation philosophy, discretionary annual bonus, hybrid work environment, and perks and rewards.The JobAs a Specialist, Operational Readiness, you will be responsible for driving change management and operational readiness efforts across key projects and initiatives. This role is focused on ensuring that people, processes, products, channels, and systems are prepared for change—assessing risks, supporting action plans, and helping to ensure successful adoption and sustainment of new ways of working.ResponsibilitiesChange Impact & Readiness Assessments: Conduct customer journey mapping and change impact assessments to evaluate how initiatives affect teams, stakeholders, and processes. Identify risks, challenges, and opportunities for adoption.Execution of Change Plans: Support the design and rollout of change management and operational readiness plans, including processes, communications, training, and SOP updates.Standardized Tools & Integration: Apply templates and frameworks (e.g., customer journey maps, readiness assessments) to ensure consistency. Integrate readiness and change considerations into all phases of project planning and delivery.Training & Support: Prepare training materials and help facilitate training for frontline employees, store managers, and other teams. Participate in UAT for new systems and provide guidance to ensure smooth implementation.Performance Measurement: Implement KPIs, dashboards, and feedback mechanisms to measure adoption and effectiveness of change initiatives, reporting insights to leadership.Collaboration: Partner with stakeholders across Retail, IT, Compliance, and Project Management to ensure operational readiness for launches.Continuous Improvement: Gather post-change feedback from frontline teams, identify adoption challenges, and recommend process improvements.Culture Building: Foster a culture of adaptability and openness to change through clear communication and collaboration.RequirementsStrong ability to support and drive change initiatives across complex organizations.Financial and business acumen with a focus on outcomes.Confident relationship builder with excellent communication and collaboration skills.Analytical and problem-solving skills to evaluate risks and recommend solutions.Familiarity with operational readiness and change management tools, such as the PROSCI ADKAR model.Ability to work independently, prioritize competing demands, and deliver results in a fast-paced environment.Preferred QualificationsPROSCI Change Practitioner certification or training in customer journey mapping strongly desired.Minimum 4 years of experience in operations, with a proven track record of supporting successful business outcomes.Experience working with cross-functional teams and managing complex projects.Knowledge of Money Mart’s products and services is an asset. #J-18808-Ljbffr
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Specialist, Operational Readiness
4 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeMomentum Financial Services Group is seeking a Specialist, Operational Readiness, to drive change management and operational readiness efforts across key projects and initiatives.We are a leader in financial solutions for underserved communities, with a culture that is purpose-driven, fast-paced, and collaborative. Our team is built on a commitment to...
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Specialist, Operational Readiness
2 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeMomentum Financial Services Group is seeking a Specialist, Operational Readiness, to drive change management and operational readiness efforts across key projects and initiatives.We are a leader in financial solutions for underserved communities, with a culture that is purpose-driven, fast-paced, and collaborative. Our team is built on a commitment to...
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Specialist, Operational Readiness
4 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeMomentum Financial Services Group is seeking a Specialist, Operational Readiness, to drive change management and operational readiness efforts across key projects and initiatives. We are a leader in financial solutions for underserved communities, with a culture that is purpose-driven, fast-paced, and collaborative. Our team is built on a commitment to...
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Specialist, Operational Readiness
2 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeSpecialist, Operational ReadinessToronto, CanadaAt Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved...
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Specialist, Operational Readiness
4 weeks ago
Toronto, Canada Momentum Financial Services Group Full timeSpecialist, Operational Readiness Toronto, Canada At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities....
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Specialist, Operational Readiness
3 days ago
Toronto, Ontario, Canada Momentum Financial Services Group Full time $60,000 - $100,000 per yearSpecialist, Operational ReadinessToronto, CanadaAt Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart—Canada's largest non-bank branch network—and a leader in financial solutions for underserved communities.From...
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Toronto, Canada Momentum Financial Services Group Full timeA financial services company in Toronto is looking for a Specialist in Operational Readiness to drive change management initiatives across key projects. Responsibilities include conducting assessments, supporting change plans, and fostering a culture of adaptability. The ideal candidate will possess strong analytical and communication skills, and a...
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Toronto, Canada Momentum Financial Services Group Full timeA financial services company in Toronto is looking for a Specialist in Operational Readiness to drive change management initiatives across key projects. Responsibilities include conducting assessments, supporting change plans, and fostering a culture of adaptability. The ideal candidate will possess strong analytical and communication skills, and a...
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Toronto, Canada Momentum Financial Services Group Full timeA financial services company in Toronto is looking for a Specialist in Operational Readiness to drive change management initiatives across key projects. Responsibilities include conducting assessments, supporting change plans, and fostering a culture of adaptability. The ideal candidate will possess strong analytical and communication skills, and a...
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Vehicle Readiness Specialist
7 days ago
Toronto, Canada Tesla Full timeWhat to Expect - The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new...
