Technical Support Technician

3 days ago

Penetanguishene, Canada Waypoint Centre for Mental Health Care Full time

The Manager of Information Technology Operations is currently seeking a Full Time Technical Support Technician. The purpose of this position is to provide technical support to end users for the desktop, software, network and telecommunication environment, and provide end user training and advice.

**Key Accountabilities**:

- Provide on-site analysis, diagnosis, and resolution of complex PC and peripheral problems for a variety of end users, and recommend and implement corrective hardware solutions
- Provide end-user customer support and training as required; respond to and manage support requests to insure compliance with service quality and defined priority levels.
- Provide hands-on maintenance of information technology equipment
- Provide hands-on maintenance/repair of network equipment by installing cabling and network components, diagnosing and correcting network faults to ensure the hospitals network system operates at peak performance at all times in collaboration with the network administrator
- Research and recommend hardware and software improvements and upgrades by determining hospital needs and technology availability

**Requirements/Qualifications**:

- Post-secondary degree or diploma in computer science or computer-related studies or equivalent combination of education and minimum 2 (two) years recent relevant experience
- ITIL Foundations, CompTIA A+ or CompTIA N+, preferred
- experience in a MEDITECH environment as a Systems Analyst, Service Desk Analyst Level 2/3 an asset
- 3 years’ experience working in a IT Service Desk environment supporting a minimum of 100 users preferred
- Experience in SLA/KPI environment
- Demonstrated knowledge of data and telecommunications networks
- Demonstrated knowledge of Microsoft SCCM,, Windows WSUS
- Knowledge of LAN technology, protocols, LAN & Telecommunications writing typologies and cabling standards
- Strong analytical skills to assess hardware problems, diagnose source/cause and resolve
- Planning, organizing and coordinating skills to meet operating deadlines and respond to end user needs
- Effective interpersonal and customer service skills
- Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
- Preference for proficiency in French/English language skills
- You must meet the requirements of our **COVID-19 Immunization Policy** by providing proof of full vaccination, or a request and receipt of an accommodation under the Ontario Human Rights Code, including a medical exemption

**How do I apply?

  • Technical Support Technician

    3 days ago

    Penetanguishene, Canada Waypoint Centre for Mental Health Care Full time

    POSITION TITLE Technical Support Technician SHIFT TYPE - Monday - Friday (Days) DEPT/PROGRAM Information Services JOB CLASS Technical Support Technician EMPLOYMENT TYPE Temporary full-time up to 1 year RATE OF PAY $37.02 - $44.03 per hour WORK SCHEDULE 37.50 hours per week as per the schedule EMPLOYEE GROUP OPSEU POSTING TYPE Open POSTING...

  • MARINE TECHNICIAN

    4 weeks ago

    Penetanguishene, Canada Maple Leaf Marinas Full time

    Maple Leaf Marinas (MLM) is the largest owner and operator of marinas, marine resorts, and boat dealerships in Canada. MLM’s marina network comprises 21 locations throughout the Lake Simcoe, Georgian Bay, Muskoka, and Parry Sound Regions. MLM is seeking experienced marine mechanic/technicians to join our growing company. This is a full-time permanent...

  • Asset Management Coordinator/GIS Technician

    2 weeks ago

    Penetanguishene, Ontario, Canada Town of Penetanguishene Full time $65,000 - $85,000 per year

    Competition #2025-34The Town of Penetanguishene is a picturesque bilingual community with a population of approximately 10,000, located on the southerly tip of beautiful Georgian Bay. Under the general direction of the Manager of Capital Projects, the Asset Management Coordinator/GIS Technician will assist in the preparation of budgets for capital and...

  • Refinishing Technician

    1 day ago

    Penetanguishene, Canada Maple Leaf Marinas Full time

    **The Opportunity**: Maple Leaf Marinas **(MLM)** is the largest owner and operator of marinas, marine resorts, and boat dealerships in Canada. MLM’s marina network comprises 19 locations throughout the Lake Simcoe, Georgian Bay, Muskoka, and Parry Sound Regions. MLM is seeking a Service Administrator to join our growing company. This is a full-time...

  • Facility Operator

    1 week ago

    Penetanguishene, Canada Town of Penetanguishene Full time

    The Town of Penetanguishene is a picturesque bilingual community with a population of approximately 10,000, located on the southerly tip of beautiful Georgian Bay. Under the direction of the Facilities Supervisor, the Facilities Operator maintains the arena and other municipal facilities and town parks so that they are in good condition as well as safe and...

  • Server Operator

    2 weeks ago

    Penetanguishene, Canada Waypoint Centre for Mental Health Care Full time

    Key Accountabilities: - Perform ongoing operations of hospital server environment including day to day system management, routine maintenance, services monitoring, and event log issue resolution - Monitor and ensure successful data backup and fulfilling restoration requests - Follow ITIL practices regarding incident, problem and change management database -...

  • Facility Operator # 2025-15

    7 days ago

    Penetanguishene, Canada The Corporation of the Town of Penetanguishene Full time

    **Facility Operator** Competition # 2025-15 **Duties include but are not limited to**: Mow grass, cut trees, prune shrubs and trees, grade and level baseball diamonds, collect litter from beaches and parks, build fences, clear brush, and maintain tennis courts. Maintain Town owned trails and install public benches as required. Maintain the ice surface by...

  • Executive Assistant

    1 day ago

    Penetanguishene, Canada Waypoint Centre for Mental Health Care Full time

    POSITION TITLE Executive Assistant, Medical Affairs JOB CLASS MG003 DEPT/PROGRAM Medical Affairs EMPLOYEE GROUP Non-Union EMPLOYMENT TYPE Full Time WORK SCHEDULE 37.5 hours a week POSTING TYPE Open POSTING DATE June 26th, 2025 HYBRID ELIGIBLE Yes NUMBER 1 Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital...

  • Parts and Service Advisor

    22 hours ago

    Penetanguishene, Ontario, Canada Hindson Marina Inc. Full time

    Company OverviewWe are a large, full-service marina nestled in the southwest corner of beautiful Penetanguishene Harbour. As the largest independently owned marina on Georgian Bay, we understand the importance of exceeding our customers' expectations.Position OverviewWe are seeking a motivated and customer-focused professional to split time between our parts...

  • Clinical Informatics Analyst

    7 days ago

    Penetanguishene, Canada Waypoint Centre for Mental Health Care Full time

    POSITION TITLE Clinical Informatics Analyst SHIFT TYPE Monday to Friday DEPT/PROGRAM Clinical Informatics JOB CLASS Clinical Informatics Analyst EMPLOYMENT TYPE Temporary Full Time up to 18 months RATE OF PAY $45.90-53.29 per hour WORK SCHEDULE 37.50 hours weekly as per schedule EMPLOYEE GROUP OPSEU POSTING TYPE Open POSTING DATE October...