Parts and Service Advisor

1 week ago

Penetanguishene, Ontario, Canada Hindson Marina Inc. Full time

Company Overview

We are a large, full-service marina nestled in the southwest corner of beautiful Penetanguishene Harbour. As the largest independently owned marina on Georgian Bay, we understand the importance of exceeding our customers' expectations.

Position Overview

We are seeking a motivated and customer-focused professional to split time between our parts department and our service department. The Service & Parts Advisor combines service advisor responsibilities with parts management duties, ensuring smooth service operations and efficient parts inventory handling. The ideal candidate will have experience in marine or automotive service, effective communication skills, and a passion for boating.

Customer Interactions

  • Provide exceptional friendly and professional customer service to all marina patrons by interacting with them in a personable manner to guarantee a pleasant and safe experience
  • Perform office administration tasks, answering emails and phone calls
  • Greet customers and assess their service needs for boats and marine equipment
  • Assist customers in selecting and purchasing marine parts, accessories, and supplies
  • Provide accurate estimates for repairs, maintenance, and service work
  • Process any client or supplier returns
  • Process customer transactions over the phone with the point-of-sale system
  • Receive client payments and process point-of-sale on merchandise and parts
  • Keep records of parts sales, returns, and exchanges.

Essential Job Functions

  • Continually strive to meet the Hindson Marina standard of customer experience
  • Follow, understand, and practice all Hindson Marina policies and procedures (i.e., workplace health and safety & HR policies)
  • Maintain clear communication between customers and the service team, updating them on service progress and completion timelines
  • Coordinate with service technicians to ensure timely availability of required parts
  • Maintain a clean, orderly and safe working environment
  • Perform accurate cashier reconciliation reports
  • Perform daily till balancing and summit to accounts payable
  • Update customer key list

Inventory

  • Organize and shelve all merchandise in the Chandlery and parts department
  • Manage and rotate stock, create displays, organize and shelve merchandise properly
  • Help maintain accurate inventory of parts and place orders as needed to replenish stock
  • Receive, inspect, and properly store incoming parts and equipment
  • Maintain stocking levels throughout the season
  • Conduct accurate inventory cycle counts and reconciliation
  • Ensure all necessary parts and materials are available for scheduled repairs
  • Accurately process repair orders in a timely manner
  • Work with vendors and suppliers to source and order specialized parts
  • Perform accurate annual inventory
  • Organize and maintain a well-stocked and labeled parts department.
  • Maintain updated knowledge of products, industry trends, and methods by attending Trade Shows and Training Programs
  • Request assistance or defer all technical questions to Service or the Parts Manager
  • Perform any other duties that may be requested by your Manager or Owner

Job Requirements:

  • Minimum 3 years' experience in a retail marine parts or automotive parts environment
  • Knowledge of boats and marine systems is required
  • Knowledge of outboard and inboard regular maintenance and service schedules is an asset

*

  • Must have sound knowledge of MS Office, Email and Internet
  • Experience with LightSpeed computer software or a marine oriented POS system is an asset
  • Possession of a valid G license is preferred
  • Valid Pleasure Craft Operators card is an asset
  • Possession of a valid First Aid and CPR Certification is an asset

Other Job-Related Soft Skills

  • Must possess superior customer service skills
  • Must work well as a team and individually
  • Must have strong verbal and written communication skills
  • Detail-oriented and works with a high degree of accuracy
  • Ability to multi-task in a fast-paced environment

Working Conditions:

  • Required to move, lift, carry, pull, and place objects weighing less than or equal to 50lbs without assistance
  • Stand, sit, or walk for an extended period or for an entire shift
  • Reach overhead and below the knees, including bending, twisting and pulling
  • Move over sloping, uneven, or slippery surfaces
  • Significant exposure to varying weather conditions
  • May encounter excessive noise from boat engines and equipment
  • Will encounter noxious smells from wastewater, gasoline and diesel fuel
  • Will encounter hazardous materials, dangerous or toxic substances and chemicals

Benefits:

  • On-site parking
  • Uniform provided
  • Comprehensive training
  • Competitive wages
  • PPE provided
  • Company events

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Job Type: Full-time

Application question(s):

  • How many years experience do you have in the boating industry?
  • How many years experience do you have in the automotive industry?
  • Please confirm you area able to work every Saturday.
  • How many years experience do you have with POS systems? Which systems?

Work Location: In person

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