Technical Support Technician
2 days ago
POSITION TITLE
Technical Support Technician
SHIFT TYPE
- Monday - Friday (Days)
DEPT/PROGRAM
Information Services
JOB CLASS
Technical Support Technician
EMPLOYMENT TYPE
Temporary full-time up to 1 year
RATE OF PAY
$37.02 - $44.03 per hour
WORK SCHEDULE
37.50 hours per week as per the schedule
EMPLOYEE GROUP
OPSEU
POSTING TYPE
Open
POSTING DATE
June 24, 2025
HYBRID ELIGIBLE
No
NUMBER
2
Waypoint Centre for Mental Health Care is a 315-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care. Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secure forensic mental health services in the province.
The Manager of IT & Data Centre Operations is currently seeking 2 temporary full-time Technical Support Technicians. The purpose of this position is to provide technical support to end users for the desktop, software, network and telecommunication environment, and provide end user training and advice.
**KEY ACCOUNTABILITIES**:
- Provide on-site analysis, diagnosis, and resolution of complex PC and peripheral problems for a variety of end users, and recommend and implement corrective hardware solutions
- Provide end-user customer support and training as required; respond to and manage support requests to ensure compliance with service quality and defined priority levels.
- Provide hands-on maintenance of information technology equipment
- Provide hands-on maintenance/repair of network equipment by installing cabling and network components, diagnosing and correcting network faults to ensure the hospitals network system operates at peak performance at all times in collaboration with the network administrator
- Research and recommend hardware and software improvements and upgrades by determining hospital needs and technology availability
**REQUIREMENTS/QUALIFICATIONS**:
- Post-secondary degree or diploma in computer science or computer-related studies
- Minimum 5 years’ experience in a healthcare environment as a Systems Analyst, Service Desk Analyst Level 2/3. At least 3 years’ experience working in an IT Service Desk environment supporting a minimum of 100 users preferred. Experience in SLA/KPI environment.
- Minimum Certifications: CompTIA A+
- Post-secondary degree or diploma in computer science or computer-related studies
- Desirable Certifications: ITIL foundations, Microsoft Technology Associate (MTA), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP) and CompTIA N+.
- Experience in SLA/KPI environment
- Demonstrated knowledge of data and telecommunications networks
- Demonstrated knowledge of Microsoft Endpoint Configuration Manager, Windows WSUS, and other system monitoring software.
- Experience with Active Directory, Microsoft Exchange, SharePoint (On-Prem & Online) in order to support end users and future upgrades.
- Knowledge of LAN technology, protocols, LAN & Telecommunications writing typologies and cabling standards
- Strong analytical skills to assess hardware problems, diagnose source/cause and resolve
- Planning, organizing and coordinating skills to meet operating deadlines and respond to end user needs
- Effective interpersonal and customer service skills
- Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
- Preference for proficiency in French/English language skills
**HOW DO I APPLY?
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