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Manager, Undergraduate Recruitment

2 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 16

**About Western**:
**About Us**:
The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.

**Responsibilities**:
The Manager, Undergraduate Recruitment is responsible for researching and proposing effective and efficient recruitment strategies based in Canada; and developing, organizing and implementing the necessary programs, events and other activities to recruit an academically strong and diverse student body in a manner consistent with the University’s mission and strategic plan, while providing exceptional customer service. The role also implements and monitors processes to identify opportunities for continuous improvement, and ensures adherence with University undergraduate enrolment objectives, and relevant recruitment policies, guidelines and procedures. In addition, the Manager will manage resources, lead and direct the work of others, and ensure appropriate controls are in place to manage risks.

**Qualifications**:

- Education:
- Undergraduate degree
- Master’s degree preferred
- Experience:
- 5 years of progressive related work experience in an education setting
- 3 years of experience leading teams and projects
- Marketing and strategic enrolment management experience preferred
- Knowledge, Skills & Abilities:
- Knowledge of student recruitment and best practices in marketing and communications
- Some knowledge of Higher Education information systems and CRM used to support student recruitment
- Strong interpersonal and leadership skills with the ability to develop a shared vision to lead and coach employees to excellence
- Project management skills to champion a project from conception to completion, and to ensure that team roles are clear, milestones are communicated and deadlines are met
- Ability to organize and effectively manage financial and human resources needed to achieve results
- Excellent oral and written communication skills and confidence dealing with all levels of an organization and demonstrated ability to write detailed procedural documentation and reports
- Strong attention to detail and proofreading abilities with an excellent command of the English language
- Excellent public speaking and presentation skills (both creating and performing presentations) with demonstrated ability to conduct training sessions and instruct others
- Ability and willingness to stay abreast of relevant technological developments pertaining to recruitment of undergraduate students
- Demonstrated commitment to ongoing learning and professional development
- Strong customer service orientation with the ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Ability to work in a challenging and fast-paced environment, meet tight deadlines and adapt to growth and change
- Flexibility to work outside of regular business hours and travel to accommodate events and activities
- Intermediate skills in Microsoft Office and computer skills with the ability to train others in system usage
- Technical knowledge and ability required to utilize social media platforms, multi-media, and web-based presentations, and general communication and engagement strategies for student populations
- Ability to establish and build healthy working relations and partnerships with clients, peers, and internal and external stakeholders and maintain lasting relationships
- Demonstrated ability to successfully plan and execute large-scale events
- Competency to maintain confidentiality and treat sensitive information with discretion
- A well-defined sense of diplomacy including solid negotiation, facilitation, and conflict-resolution skills
- Strong judgment and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.