Bilingual Hospital Customer Service Representative

2 weeks ago

Mississauga, Canada Air Liquide Full time

**Company presentation**
VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apneaor require home oxygen therapy through ongoing respiratory support and compliance.

**Here is what you will do**
VitalAire is currently recruiting a highly energetic and motivated Bilingual Hospital Customer Service Representative for our Mississauga location.

The Customer Service Representative provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and completethe electronic patient file.
- Answering large volume of calls in a timely manner
- Identify customer needs, clarify information, research issues and provide resolutions
- Creates and updates customer electronic files for Customer Management and scheduling systems
- Maintains integrity of client file information by electronically documenting both written and verbal correspondence
- Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
- Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
- Handling customer complaints; receiving and reporting incidents in the electronic systems
- Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
- Conduct outbound calls as required to complete or update client files
- Performs other Customer Service related activities as required

**Here is what you will need**
- High School Diploma - background or experience in Customer Service/Medical Office
- Keyboarding Skills (+45 wpm)
- Strong experience with data management
- Marketing and Sales skills are an asset
- Bilingualism - English/French

**Here is why you should join**
- Competitive salary, plus bonus and vacation
- Competitive benefit flex package & pension plan
- Standard working hours for better work/life balance
- Tuition reimbursement & career development program

**Additional information**:

Job Reference: CA06270

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Bilingual Source Full time

    Bilingual Customer Services Representative (French required)IntroductionAre you a calm and reliable communicator who enjoys building strong relationships with clients? Our client is looking for a Bilingual Customer Services Representative fluent in French and English to support a stable and well-structured sales and client engagement team. This is an...

  • Bilingual Credit and Collections Representative

    2 weeks ago

    mississauga, Canada Bilingual Source Full time

    Bilingual Credit & Collections Representative (French required)IntroductionOur client is currently seeking a Bilingual Credit & Collections Representative fluent in French and English to join their stable and well-established team in Mississauga. This is a full-time, in-office role ideal for someone who values predictability, structure, and the opportunity...

  • Bilingual Credit and Collections Representative

    2 weeks ago

    Mississauga, Canada Bilingual Source Full time

    Bilingual Credit & Collections Representative (French required) Introduction Our client is currently seeking a Bilingual Credit & Collections Representative fluent in French and English to join their stable and well-established team in Mississauga. This is a full-time, in-office role ideal for someone who values predictability, structure, and the opportunity...

  • Bilingual Customer Service Representative

    5 days ago

    Mississauga, Canada VitalAire Canada Inc Full time

    **Company Information** VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. **Here is what you will...

  • Customer Service Representative, Hospital, Bilingual

    3 days ago

    Mississauga, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Canada Air Liquide Full time

    **Company Information** VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. **Here is what you will...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Canada Air Liquide Full time

    **Company Information** VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. **Here is what you will...

  • bilingual customer service representative

    1 week ago

    mississauga, Canada Randstad Full time

    We are seeking a dedicated Bilingual Customer Service Representative to join a dynamic team within the moving and logistics industry in Mississauga, Ontario. In this role, you will act as the essential bridge between our client and their diverse customer base, ensuring a seamless relocation experience. As a Bilingual Customer Service Representative, you will...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Canada Belimo Americas Full time

    Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business. JOB SUMMARY The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our...

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Canada DMC Recruitment Group Full time

    Join to apply for the Bilingual Customer Service Representative role at DMC Recruitment Group. Our client, a building materials business in Etobicoke, Ontario, is seeking a Bilingual Customer Service Representative to support customers across Canada. This in‑office role serves as the first point of contact for all customer inquiries in English and French,...