Member Services/front Desk Agent

**About Us**

Hollyburn Country Club - _A Private, Family Club_

Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

**Our Values**
- Community - Foster strong connections and a sense of belonging.
- Respect - Uphold a culture of courtesy and mutual respect.
- Hospitality - Deliver exceptional service in everything we do.
- Evolve - Embrace change and strive for continuous improvement.
- Magic - Create memorable experiences that go above and beyond.

**Position Summary**

As a Member Services Agent, you are the heartbeat of Hollyburn Country Club, serving as the first point of contact for Members and guests. This role blends exceptional hospitality, Member security, and seamless service, ensuring every interaction enhances the Hollyburn experience. You’ll thrive in a fast-paced environment where engaging with Members, anticipating their needs, and fostering a safe and welcoming atmosphere are your top priorities.

**Position Responsibilities**
- Delivering World-Class Hospitality: Actively engage with Members to build connections, personalize their experience, and exceed expectations with every interaction.
- Ensuring Member Security: Monitor access points, verify Member credentials, and uphold Club policies to create a safe and secure environment.
- Seamless Member Support: Respond to inquiries, resolve concerns with professionalism and efficiency, and ensure Members feel valued and heard.
- Effortless Transactions: Handle payments, account inquiries, and reservations with accuracy, ensuring smooth and seamless service.
- Information Hub: Stay informed about all Club activities, programs, and events, serving as a knowledgeable resource for Members, guests, and prospective members.
- Communication Liaison: Work closely with all departments to facilitate timely information sharing and ensure operational excellence.
- Switchboard & Call Management: Manage incoming calls, efficiently addressing inquiries or directing them to the appropriate department.

**Skills & Qualifications**
- Flexible Availability: Able to work mornings, afternoons, evenings (until 10 pm), and weekends.
- Security Awareness & Discretion: Maintain a watchful eye on the Club’s entry points, ensuring only authorized individuals have access, while handling member information with the highest level of confidentiality.
- Proactive Member Engagement: A natural ability to create warm, personalized moments that leave a lasting impression.
- Professionalism & Hospitality: A polished, positive, and service-first attitude with a passion for creating a welcoming and safe environment.
- Reliability & Responsibility: A commitment to excellence in every interaction, ensuring consistency in service and security.
- Strong Communication Skills: Sophisticated verbal and written communication abilities to engage effectively with members, guests, and colleagues.
- Tech-Savviness: Comfortable using Microsoft Suite software, switchboard POS & booking platforms (GameTime, Pacesetter)
- Adaptability & Problem-Solving: Ability to multi-task, think strategically, and prioritize in a fast-paced environment.
- Transportation Advantage: While not required, having your own transportation is an asset.

**Perks & Benefits**
- Competitive Compensation
- Comprehensive Benefits Package
- Employer Contribution Matching Pension Plan
- Paid time-off
- Free on-site parking
- On-duty staff meals (taxable benefit for full-time and part-time employees only)
- Company events
- Sports Boutique discount

**Working Conditions**
- This position operates 100% on-site
- Regular evenings or weekend work may be required during peak periods or special events
- Own transportation is an asset as public transportation is not frequent to/from the Club

**Additional Information**

Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

Pay: $21.00 per hour

Application question(s):

- Are you a member at Hollyburn Country Club?
- Have you previously been employed with Hollyburn Country Club?
- Are you legally eligible to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)?
- What is your availability for work? Please include the days and times you are available, as well as any scheduling restrictions we should be aware of.

Work Location: In person