Customer Service Coordinator

3 days ago


Burnaby, Canada Fire-Pro Fire Protection Full time

**Join Our Team at Fire-Pro**

Fire-Pro, a leader in fire protection services with over 30 years of experience, is seeking a highly organized and motivated **Service Coordinator** to support our dynamic team. This role is crucial in balancing the demands of our customers, field technicians, and office staff, ensuring smooth operations and exceptional service delivery.

**Why Should You Work for Fire Pro**:

- We promote from within and encourage future career progression.
- Fire Pro - provides employees with paid RRSP contributions for every hour worked.
- A 100% employer paid industry leading extended health care package
- Training allowances and employee perks.
- Paid tuition for continuing education.

**At Fire Pro Fire Protection, our company culture is the foundation of our success.**

**We invest in our team.**To us, competitive wages and comprehensive benefits are the bare minimum. Alongside extended health and dental care, RRSP contributions, off site breakfast and team building activities. We prioritize employees.

**We want you to advance in your career.** Training and Development doesn't end at the start of your employment. Work hard and we will work with you to develop the career path you want.

**Key Duties and Responsibilities**:

- Resolve customer issues and concerns through effective communication
- Maintain and update field technician schedules
- Dispatch service calls efficiently, ensuring timely completion of work
- Track and manage work orders in collaboration with technicians and office staff
- Process completed paperwork and ensure proper documentation
- Perform additional duties as required to support daily operations

**Requirements**:

- Ability to collaborate effectively with property managers, on-site maintenance supervisors, and technicians
- Highly organized with exceptional time-management and efficiency skills
- Strong commitment to professionalism, integrity, and superior customer satisfaction
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Prior experience in the fire protection industry is an asset
- Previous customer service experience is essential

If you are looking for a challenging and rewarding role in a fast-paced environment, and if you share our commitment to safety and excellence, we encourage you to apply. Join Fire-Pro and be part of a team that is dedicated to making a meaningful impact in the fire protection industry.

**Job Types**: Full-time, Permanent

Pay: $43,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match

Work Location: In person



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