Customer Service Coordinator

1 week ago


Burnaby, Canada Fire Pro Fire Protection ltd Full time

Job description

Fire-Pro has a proud history of providing the very best of fire protection in British Columbia for over 30+ years. We aim to provide the highest levels of client service with a firm commitment of honesty and integrity. Fire-Pro has a strong team of technicians who take pride in their work and support each other. We are seeking team members to join us who take their work seriously, but can also share in a good laugh with their team. We believe in doing the job right, and don't cut corners. Life Safety Comes First.

We are looking for a Service Coordinator role to join our growing team.

**Summary**:
**DUTIES & RESPONSIBILITIES**:

- Coordinate, schedule and dispatch field technicians
- Organize and process paperwork and reports
- Additional duties as required.

**CORE OCCUPATIONAL SKILLS & COMPETENCIES**:

- Excellent customer service skills, friendliness and respect for confidentiality
- Excellent organization skills
- Ability to take initiative and do research
- Work requires professional written and verbal communication and interpersonal skills
- Excellent knowledge of Microsoft Word, Excel, and PowerPoint
- Detail oriented, including sufficient knowledge of spelling and grammar to accurately proofread documents
- Ability to work effectively in a very fast paced environment
- Ability to work both independently and as part of a team
- Knowledge/experience in the fire protection industry or trades is considered an asset

**Job Types**: Full-time, Permanent

Pay: $43,000.00-$52,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

Expected start date: 2025-03-10



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