Service Officer, Corporate Client Service

Requisition ID: 230505

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**:
The Service Officer, Corporate Client Service provides support in the preparation, execution and daily monitoring of accounts, lending products, and day-to-day servicing requests for corporate clients of the Bank. The Service Officer demonstrates professionalism and commitment to achieving the highest levels of client satisfaction.

**Is this role right for you? In this role you will**:

- Provide an excellent client experience by:
- Completing duties including but not limited to loan and overdraft set up & maintenance, account closure, monitoring overdraft report and daily processing limit exception, PEGA case management, and Annual Review updates.
- Preparation/execution of instructions in accordance with credit authorizations and Bank policies. Ensure all instructions/documents are accurate, complete, properly executed, and logged as required.
- Assist in the review of credit authorization/presentations of existing credits of very complex structures, including security documentation, and liaising with Corporate Banking/Global Transaction Banking to correct inconsistencies and ensure resolution.
- Ensure pricing, maturity dates, and facility limits are implemented accordingly.
- Taking responsibility for inquiries, concerns, or complaints and resolving matters promptly and accurately.
- Maintaining a good understanding of all systems utilized by Corporate Banking Services.
- Developing and maintaining working knowledge and understanding of Global Banking and Markets and Global Transaction Banking, the Bank’s security, and collateral documentation requirements, and how they interact in the day-to-day transaction services of the client.
- Keeping knowledge current by reviewing manual and procedural changes and by actively participating in coaching and continuous improvement programs
- Assisting with the input of updated service request forms to reflect changes as required.
- Active participation in huddles/meeting to help foster a high performing culture within the Corporate Banking Services team.
- Adherence to established Service Level Agreements (SLAs) and escalation protocol.
- Ensuring strict adherence to Bank security and control procedures for customer information, data, access to systems and documents by:
- Adhering to all compliance policies and guidelines including Privacy, AML/Anti-Terrorist Financing and Know Your Customer policies.
- Following guidelines for the storage, access, and delivery of client/Bank documents.
- Ensuring authentication of clients prior to the release of information.
- Identifying and escalating unusual occurrences, fraudulent activities, issues/deficiencies/trends to People Manager

**Is this role right for you? In this role, you will**:

- Corporate Banking Services support Scotiabank’s Corporate client segment.
- Ability to manage several priorities often with a high degree of urgency.
- Daily involvement with business credit/accounts and Cash Management suite as it applies to policies & procedures, products & services.
- Implementation in the setup and execution of accounts, products & services, and loan/funding
- Works very well within a team atmosphere but can work independently.
- High levels of accuracy and thoroughness are required to prepare, review and execute client documentation.
- Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions.
- Ability to communicate issues and concerns effectively and concisely.
- Excellent time management skills required to satisfy the needs of our Corporate client segment, often with competing priorities and timelines.
- Ability to build relationships and establish trust.
- Thorough knowledge of related regulatory requirements (such as FATCA, AML, KYC, CDIC, and Privacy legislation).
- Thorough knowledge/use of Bank’s internal systems (such as AS400, PEGA, GPI, DMT, FFT, Emulation (TKS), MS Office, MS Teams).

**Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have**:

- Post-Secondary Education or a minimum of 2 years of relevant working experience in Financial Services or related industry
- Proven customer service and communication skills, with ability to prioritize.
- Strong Communication (written & verbal) and Organizational Skills
- Knowledge of Microsoft Office (Excel, Word, and Outlook)
- Experience in Business Banking Operations, Global Transaction Banking, Global Wholesale Operations, Retail Banking or Business Banking are an asset

**Work Arrangement**:

- Work in a standard office-based environment; different shifts to accommodate hours of operation for Western & Eastern Canada may be required.
- ** Working hours for this position are from 11:30 a.m. to 8:00 p.m. (EST), Monday to Friday.**

**Interested?**

At Scotiabank, every employee is empowered to reach their