Specialist, Corporate Banking Services

Requisition ID: 225900 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: The Specialist, Corporate Client Service is the primary officer responsible for servicing the highest valued Corporate Clients of the Bank with their business accounts, cash management, electronic banking services and credit facilities within Global Wholesale Operations. The Specialist is expected to act in the capacity of a Relationship Manager, within Global Wholesale Operations and own the client service experience by providing knowledgeable and accurate information, identify and recommend solutions, and be accountable for managing escalations relating to the client to ensure resolution in a timely and effective manner. The Specialist provides consistent, prompt, professional and effective service to a portfolio of Corporate client. **Is this role right for you? In this role, you will**: Provide an excellent client experience by: - Primary point of contact for service, maintenance, escalations and resolving complex client inquiries for the Corporate portfolio with a thorough understanding of the connections and unique service requirements. - Primary lead working with Global Transaction Banking, Business Banking Operations, and other internal departments to effectively, timely and accurately onboard new connections or additions to existing relationships, including active participant in client meetings. - Accurate preparation of documents and system input for bank accounts, cash management and electronic banking products relating to new or existing clients. - Administer credit changes by liaising with Corporate Banking to ensure correct documents/collateral are in place, or where applicable, prepare documentation/forms that conform to the credit authorizations on file and ensure authorized credits, signing authority and pricing is executed accurately. - Develop and maintain an excellent knowledge and understanding of Global Transaction Banking products, services, and pricing. - Maintaining accurate and thorough client files, documents, and records. - Adherence to established Service Level Agreements (SLAs) and escalation protocol. - Participation in the growth and profitability of the Corporate Banking portfolio by being attentive to new/or expanded business opportunities and recommending or appropriately referring clients to business partners. - Active participation in huddles/meeting to help foster a high performing culture within the Corporate Client Service team. Ensuring strict adherence to Bank security and control procedures for customer information, data, access to systems and documents by: - Adhering to all compliance policies and guidelines including Privacy, AML/Anti-Terrorist & KYC policies. - Following department guidelines for the storage, access, and delivery of client/Bank documents. - Ensuring authentication of clients prior to the release of information. - Identifying and escalating unusual occurrences, fraudulent activities, issues/deficiencies/trends to People Manager. **Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**: - Post-Secondary Education or a minimum of 2 years of relevant working experience in Financial Services or related industry - Proven customer service and communication skills, with ability to prioritize. - Strong Communication (written & verbal) and Organizational Skills - Knowledge of Microsoft Office (Teams, Excel, Word, and Outlook) - Experience in Global Wholesale Operations, Global Transaction Banking, Global Banking and Markets, Business Banking Operations, Retail Banking or Business Banking are an asset. **Work Arrangement**: - Work in a standard office-based environment; different shifts to accommodate hours of operation for Western & Eastern Canada may be required. **Interested?** At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture. **What's in it for you?** Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs Location(s): Canada : Ontario : Mississauga Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.