Front Desk Agent

Duties:

• Welcome our guests during the arrival process, collecting & confirming pertinent guest information, and ensuring our reality meets their expectations.
• Work in a consistent "Safe Work Practice" manner at all times
• Works closely with the Driver and Bell person to ensure a seamless arrival and departure experience.
• Creates a memorable arrival and departure experience by providing a personalized check in and check out experience.
• Reviews arrivals list for the day and checks VIP notes and special requests
• Upsells rooms whenever possible to achieve the highest possible room rate
• Maintains a balanced float assigned by the hotel. Reconcile all transactions at the end of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.
• Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquette guidelines and using guest names when possible.
• Accepts reservations, changes, and cancellations in the absence of Reservations Department Staff.
• Perform all Night Audit duties, including but not limited to the posting of room and tax charges, balancing and reconciliation of accounts, ensuring all rooms have sufficient chip & pin credit card pre-authorization, and Open Folios are closed or escalated to MODs or other departments for follow-up,
• Have a consistent and constant Front Desk presence throughout your shift until AM EA arrives in the morning.
• Communicate Daily with FOM to report any pending discrepancies & Report any unusual activities or events overnight.
• Monitoring emails and confirm that all emails and inquiries have been completed or are forwarded to the appropriate departments.
• Make a last impression on departure, settling final accounts, offering your personal assistance on future reservations, and taking immediate ownership of any concerns.
• Go the extra mile, responding to guest inquiries with ease & finesse and performing in an intuitive manner that stirs the guest's soul.
• Ensure all inquiries are reported to appropriate departments in the interest of continued guest satisfaction.
• Other duties as required.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by their Manager.

Skills & Qualifications:

• Ability to communicate clearly, concisely, and openly
• Possess an eye for the smallest detail and maintains a keen sense of urgency
• Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment
• Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do
• Must have a passion for delivering outstanding service.
• Self-motivated, decisive, responsible and driven to achieve goals.
• Strong interpersonal skills, exceptional oral and written communication skills.
• Ability to think independently, possess good judgment, proven problem-solving skills, and effective decision-making skills.
• Must be able to stand for an entire shift.
• Ability to work flexible hours, including days, evenings, nights, weekends, holidays, and overnight shifts
• Fluent in English. Proficiency of a secondary language would be an added advantage.
• Proficient in Word, Excel and Outlook.
• Experience with property management systems would be an added advantage.
• College education in Hospitality preferred or equivalent experience.

Work Conditions:

· Variety of shifts including nights, weekends, graveyard and holidays

· Overtime as required

· Multi-tasked working environment

· Direct contact with guests, managers and co-workers

· Unionized

If you enjoy providing exceptional service to guests and have a friendly and outgoing personality, we would love to have you join our team as a front office agent. This is an excellent opportunity for individuals who are passionate about guest relations and enjoy working in a fast-paced environment.

We offer competitive pay and benefits packages for our employees. If you meet the qualifications listed above and are interested in joining our team, please submit your application today. We look forward to hearing from you

Job Types: Full-time, Part-time

Pay: From $25.11 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Experience:

• Front desk : 1 year (required)

Work Location: In person