Warehouse Team Lead

**PURPOSE AND SCOPE**:
Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.

Under the direction of the Warehouse Manager, this individual will take the lead in all matters pertaining to the shipping, receiving and storing of Fresenius Medical Care products in addition to the maintenance of the warehouse environment and equipment.

**DUTIES / ACTIVITIES**:
**CUSTOMER SERVICE**:

- Responsible for driving the FME Canada culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

**PRINCIPAL RESPONSIBILITIES AND DUTIES**:
1. Mentor the shipper/receivers working in the warehouse assuring teamwork and commitment to company goals. Will be responsible for supervising the team in the absence of the Warehouse Manager.
2. Responsible for the receiving of in-bound and the shipping of out-bound products in accordance with Fresenius Medical Care Canada’s SOP (standard operating procedure), including the processing and maintenance of all documentation.
3. Responsible for the location and storage of products ensuring product integrity, accessibility and personnel safety.
4. Responsible for ensuring product quarantine as required in accordance to FME Canada’s SOP.
5. Responsible for ensuring product destruct orders are fulfilled in accordance to FME Canada’s SOP.
6. Maintain warehouse pest and sanitary records in accordance with FME Canada’s SOP.
7. Assist the Manager conduct semi-annual inventory counts and reconciliation.
8. Ensure warehouse equipment is routinely serviced, maintained in safe operational condition and operated in a safe manner at all times.
9. Report any safety or operational concerns to the Warehouse Manager.
10. Provide backup coverage for the broad spectrum of Customer Service activities as required.
11. Carry a phone when required.
12. Perform other duties that may be assigned from time to time.

**PHYSICAL DEMANDS AND WORKING CONDITIONS**:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION**:

- Minimum of high school education required
- Forklift license
- Training in WHMIS

**EXPERIENCE AND REQUIRED SKILLS**:

- Leadership experience within a team environment.
- Working knowledge of warehousing, freight carriers, and the associated procedures.
- Working knowledge of a computerized warehouse environment.
- The ability to multitask and work cooperatively with a variety of departments within FME Canada.
- Forklift experience

**RELATIONSHIPS**:
Internal Contacts: All internal Employees in BC and Distribution employees in Canada; FUSA.
External Contacts: Vendors including freight companies, 3rd party warehouses, customs brokers, Customers,

**SUPERVISION**:
N/A

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.