Manager of Housing Stability and Homelessness

**Section**: Social Services
**Division**: Children and Social Services
**Department**: Community Development
**Initial Reporting Location**: 199 Larch Street

**Job Status**: Permanent position (succession planning)

**Affiliation**: Non union
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: n/a

**The start date will follow the selection process.**

**Main Function**: The position is responsible to the Director of Children and Social Services for the complete management, direction and operation of Homelessness Programs, in support of quality customer service outcomes, and the Business Plan for the Section.

**Characteristic Duties**: Under the general direction of the Director of Children and Social Services.
- Responsible for the management, development and monitoring of all emergency shelter and homelessness programming, including community planning and stakeholder engagement and the annual service plan. The Plan will detail service goals, expected service, performance outputs, resources inputs required to achieve these outputs, and recommend the performance measures used to assess the Section’s performance against the goals.
- Lead program planning and project management activities and supervise the development and implementation of capacity building initiatives that support homelessness prevention and service delivery.
- Analyse program activities and identify future needs, program direction and identify opportunities for program, policy and administrative alignment across the division.
- Review and interpret legislation and provincial guidelines and recommend/provide advice to management and staff on new policies and/or the revision of existing policies and programs.
- Coordinate the development of program policies, procedures and program standards and maintain monitoring processes to ensure ongoing review.
- Supervise designated team and provide technical expertise. Delegate and distribute workload and other resources to staff.
- Responsible to hire, train, promote or discharge staff. Evaluate and manage the performance of staff and dispense discipline as required.
- Act as Management’s Representative in the Grievance Procedure in accordance with the respective Collective Bargaining Agreement.
- Manage the financial, human and physical resources of the team in alignment with CGS’s vision and values, and in accordance with the annual Business Plan.
- Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
- Perform other related duties as required.

**Qualifications**:
**Education and Training**:

- University degree in a related discipline (e.g., Social Sciences, Business) from a recognized University with Canadian accreditation.
- Additional education initiatives to update and expand competencies.

**Experience**:

- Minimum of four (4) years of experience in a large, unionized, and highly diversified public or private sector organization, including two (2) years in a related field.
Supervisory experience an asset.

**Knowledge Of**:

- CGS’s priorities.
- Applicable legislation and related regulations.
- Current and emerging management issues within CGS.
- Best practices within areas of responsibility.
- Horizontal linkages to other relevant governmental levels and services as well as the private sector.

**Abilities To**:

- Understand and meet the needs of customers.
- Assist in the preparation of operating and capital budgets for the Section.
- Build the values of the organization into programs, services and policies.
- Assist in the preparation of an effective Business Plan for the Section.
- Link programs, services and policies of the Section to pursue CGS’s targets.
- Create enthusiasm and motivation for employees within the Section to pursue CGS’s targets.
- Balance conflicting demands from stakeholders.
- Manage the financial, human and physical resources of the Section in a collaborative manner.
- Manage conflict; mediate disputes; assist in reaching consensus.

**Personal Suitability**:

- Mental and physical fitness to perform essential job functions.

**Language**:

- Excellent use of English; verbally and in writing.
- French verbal skills highly desirable; written skills an asset.

**Other Requirements**:

- May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

**Leadership Competencies: Tactical Implementation (II)**

For more information on leadership competencies, please see our Leadership Competency Dictionary.

**Competency**

**Competency Definition**

**Level**

**Level Definition**

**Shaping the Future**

Innovation

Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.

4

Takes action to innovate

Judgment and