Customer Relationship Representative

6 days ago

Toronto, Canada Audi Midtown Toronto Full time

Audi Midtown Toronto is looking for a Customer Relationship Representative to join their team in Toronto. The Customer Relationship Representative is a highly motivated individual who will be responsible for effectively managing all relationships and interactions with customers and potential customers.

Audi Midtown Toronto has been voted the Number 1 Audi Volume Dealer in Canada. This dealership also boasts a state-of-the-art, 7-story area of 170,000 square ft. and a 25-car indoor new vehicle showroom And not only does Audi Midtown Toronto offer top quality sales and service assistance, but they also offer a great selection of parts and accessories that will transform your Audi into a vehicle that is uniquely equipped to fit your lifestyle.

Audi Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 21 stores, 19 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

**Hours**: Monday to Friday, 8am - 4pm

**Job Duties**:

- Analyze customer interactions and improving the customer relationship.
- Conduct several data pulls within a monthly cycle.
- Cleanse data to ensure accurate audience is obtained.
- Daily tasks include using data analysis to study large amounts of information.
- Collect a sample of incoming calls.
- Managing customer information in One-Eighty, Venue Vision, and CDK.
- Working directly with Audi Finance Platform to ensure all data is current.
- Perform other duties as assigned.

**What We Look For**:

- Organizational skills to assist multiple initiatives.
- Proficient in Microsoft Applications (including, but not limited to Excel and Word).
- Must have excellent communication skills.
- Attention to detail.
- Ability to handle sensitive information.
- Adaptability and flexibility to adjust priorities.
- Prior experience in a customer service role.
- Must be comfortable with computers and technology systems.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Experience in a dealership would be considered an asset.
- Cantonese/Mandarin speaking is preferred, but not required.

**What We Offer**:

- A solid foundation of customers from over 58 years of business.
- A very competitive compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work

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