Aquatic Program Coordinator

7 days ago

Nepean, Canada The Aqua Life Swim Academy Full time

**About the Role**

We’re looking for a passionate, high-energy leader with a can-do attitude who thrives both on deck and in the water. As our Aquatic Program Coordinator, you’ll play a central role in team leadership, instructor development, program quality, and client satisfaction across multiple locations.

This is a hybrid role, blending both remote administrative work and on-site presence at pool locations. If you're someone who brings energy, clarity, and empathy to your leadership style, this role offers you the chance to grow, lead, and truly make a difference.

**Key Responsibilities**

**Recruitment & Onboarding**:

- Lead all onboarding tasks, including digital training and co-teaching sessions
- Track and support takeover milestones to ensure a confident and prepared start for new hires

**Training & Development**
- Plan and lead ongoing staff training, in-services, and coaching opportunities
- Mentor instructors on-deck and provide regular, actionable feedback
- Conduct formal staff evaluations
- Ensure all certifications (NLS, First Aid/CPR-C, Swim Instructor) remain current

**Scheduling & Operational Oversight**
- Coordinate with our Aquatics Manager weekly lesson and instructor schedules
- Monitor and support multiple pool locations, ensuring cleanliness, readiness, and safety
- Liaise with facility staff or landlords as needed for maintenance and supplies
- Participate in weekly planning and internal operations meetings (remote and in-person)

**Client Relations**
- Serve as a friendly, visible point of contact for families and clients on deck
- Manage feedback, questions, and occasional concerns with professionalism and care
- Communicate clearly about swimmer progress, instructor changes, and session logistics

**Teaching & Program Support**
- Teach swim lessons each week to stay grounded in program delivery
- Collaborate with Head Instructors to ensure consistent class delivery and student success
- Lead special projects that improve efficiency, client experience, or team morale

**Who You Are**
- A certified National Lifeguard
- Holds Standard First Aid & CPR-C
- Friendly, proactive, and thrives in a team-based, hands-on environment
- Organized, responsive, and comfortable juggling shifting priorities
- Excited to travel between pool sites and work in a hybrid model (on-site + admin from home)
- Available weekends, with a set day off (Friday) and a second day off on rotation

**Why Work With Us?**
- A collaborative team that values heart, quality, and community
- A leadership opportunity with real impact on staff, clients, and programs
- A role with variety, flexibility, and room to grow

**Job Types**: Full-time, Part-time

Pay: $17.57-$19.74 per hour

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Licence/Certification:

- National Lifeguard (required)
- SFA and CPR-C (required)

Work Location: Hybrid remote in Nepean, ON K2H 5Y9

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