Health and Wellness Manager

We are seeking a motivated individual to join our team of professionals as the **Health & Wellness Manager / Director of Care** at our retirement home. As the **HWM/DOC**, you will contribute a high level of care to our residents, ensure compliance with RHRA legislation, assist with HR management, and implement MOH and Public Health guidelines. The HWM/DOC position requires a high level of efficiency, organization, confidentiality, leadership, and time management skills, which are essential in carrying out the duties of the position. As the HWM/DOC, you will ensure efficiency within the day-to-day operations and ensure each department is managed and running according to RHRA guidelines. **PRIMARY DUTIES AND RESPONSIBILITIES**: - Reviews and investigates complaints. - Monitor’s staff in all departments regarding competency, providing assistance, and guidance as necessary. - Execute all HR management and have extensive knowledge of the Employment Standards Act. - Reads, investigates, and analyses all resident incidents. Initiates corrective action. - Completes incident report summary. - Holds staff meetings, and in-service programs with all departments. - Participates in the preparation and delivery of annual performance appraisals with all staff in each department. - Responsible for the implementation of the objectives, policies and procedures relating to all departments to ensure high standards of resident care daily. - Oversees all medical and EMAR documentation for adherence to applicable legislation for legibility, relevancy, currency, and accuracy and initiates necessary action to maintain the same. - Monitors these records on a regular basis ensuring they reflect the residents’ progress. - Provides the highest standard of care through effective use of the nursing theory and process. - Conducts reviews and quality control audits, in each department/program including but not limited to: Dietary, housekeeping, falls, behaviours, complaints, and continence. - Oversee performance measures, outcomes, and action plans. Provides support and education to staff related to these programs. - Implements the risk management program and processes to monitor, evaluate and improve the quality of services including performance indicators, measures, and outcomes. - Uses effective communication and interpersonal skills to collaborate with team partners and engage residents and families, living the home’s Mission and Vision while achieving established goals. - Promotes good communication and a healthy work environment to achieve a high level of employee satisfaction. - Executes all HR management pertaining to staff selection, orientation, education/development, and evaluation of registered and non-registered staff. - Creates workforce planning and staff scheduling weekly based on ESA. - Ensures that sufficient supplies and equipment are available. - Development and implement policies and procedures aligned with RHRA, Long-Term Care Act, MOH and PH guidelines and directives. - Liaises with other departments, public health, physicians, psychiatrists, occupational therapist, physiotherapists and LHIN care coordinators etc., to ensure residents care needs and goals are met. - Understands, implements, and enforces compliance with the Occupational Health and Safety Act, and applicable policies and procedures. This includes recognizing health and safety hazards, reporting incidents, disability management, fulfilling responsibilities under the applicable legislation., as well as executing and participating in in-services and fire drills. - Ensures that sufficient nursing supplies and housekeeping equipment is available. - Creates, revise and implements all relevant corporate policies and procedures. - Performs other related duties as required. - Ensure that policies and procedures are implemented, and high-quality standards are maintained. - Makes recommendations to improve department performance, and to manage budget and departmental resources. - Encourages residents to participate in activities and therapy programs available to them within the home and assist with creating our wellness programs. - Creates monthly activity and exercise calendar working closely with Recreational Aide to ensure wellness programs are effective and tailored to the Resident’s needs. **OTHER DUTIES AND RESPONSIBILITIES**: - Will act as the Infection Control and Health and Safety Officer for the home. - Available "on call" as required. - In exceptional circumstances, may be called upon to cover staffing shortages in the home. - Ensure resident satisfaction and continuous quality improvement initiatives are promoted. **SKILLS AND KNOWLEDGE REQUIRED**: - Current registration as a RPN at the relevant nurse’s college and knowledge of the nursing process - Minimum of (3) year experience in a Management or Supervisory role preferably in a Retirement or Long-Term Care Home setting as a HWM/DOC - Must have demonstrated leadership, HR, administr