Program Manager

**Friends of Ruby**

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing.

Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and a comprehensive programming. The Home provides transitional and emergency housing, as well as mental health and life-skills to support youth moving towards independent living.

Friends of Ruby recognizes that a diverse work force is critical to accomplishing our mission. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

**Position Summary**

The Friends of Ruby Program Manager reports to the Director of Strategic Initiatives and Programs, and is responsible for working collaboratively with youth, program staff and the management group to create, evaluate and support the delivery of high-quality programming across all functions of the agency. This includes but is not limited to the Transitional Home and the Drop-In Program.

**Main Duties & Responsibilities**
- Management (design, delivery, budget administration) of all youth programs within the Friends of Ruby scope. Specific programs include but are not limited to: Education and Employment, Housing Programming, Drop-In Programming
- Facilitate, develop, and train staff in the delivery of high-quality, engaging programing. Including content, resources, and tools for facilitation
- Liaise with stakeholders, internal and external including youth, speakers, chaperones, community members, corporate sponsors, and public partners
- Collaborate with the Manager of Knowledge and Design and the Housing Manager, to implement evaluation components into all programming
- Complete measurement and evaluation of youth programs and report on the impact
- Support other departments (eg. Marketing and Communications) to report on youth programs, and advise on opportunities to engage youth members, corporate partners, or funders in programming, where appropriate
- Report to various Directors on budgets associated with related programs and deliverables
- Carry out other duties as determined from time to time by the Director of Strategic Initiatives and Programs
- Represent Friends of Ruby in a positive light to internal and external opportunities

**Qualifications and Skills**
- Master’s degree in social work, Public Health, Education or a combination of education and experience in these fields
- 3-5 years’ experience and a strong background in 2SLGBTQIA+ educational and/or experiential learning
- Demonstrated familiarity with youth engagement, community service, volunteerism, experiential education, and positive youth development approaches to programming
- Strong facilitation skills and experience developing and delivering programming, training, and events for youth, front line and administrative/management staff
- Confidence in creating, supporting, and facilitating programming and events
- Proven organizational, planning, time management, and goal-setting skills
- Demonstrated ability to coordinate projects with multiple priorities on time and within budget
- Demonstrated leadership in working as a leader and collaboratively as a team member
- Professional, objective, and ethical approach
- Knowledge and understanding of evaluation and outcomes measurement
- Ability to work well under pressure and to meet competing deadlines
- Strong interpersonal, verbal, and written communication skills
- Proficient in the use of digital/virtual communications technology, and ability to create engaging, interactive programming
- Ability to adjust and adapt to ever‐changing needs and work efficiently with a high degree of personal initiative

**Additional Requirements**
- Satisfactory clearance of a Background Check.
- Must be qualified to legally work in Canada.
- Willing to work from our two locations in downtown Toronto
- Ability to work remotely within Canada to attend meetings and programs

**Statement on Employment Equity and Diversity**

**Your Application