Program Manager

**Correlation One develops workforce skills for the AI economy**

Enterprises and governments work with us to develop talent and close critical data, digital, and technology skills gaps. Our global programs, including training programs and data competitions, also empower underrepresented communities and accelerate careers.

Our mission is to create equal access to the data-driven jobs of the future. We partner with top employers and government organizations to make that a reality, including Amazon, Coca-Cola, Johnson & Johnson, the U.S. State Department, and the U.S. Department of Defense.

Our skills training programs are 100% free for learners and are delivered virtually by industry experts to minimize traditional barriers to career advancement. We take pride in fostering supportive, human-led, group learning environments that build technical proficiency and confidence in participants.

Join us and let's shape the AI Economy together

**Your Impact**:
As a Program Manager (PM) at Correlation One, you will contribute to the success of our live, online training programs by managing key aspects of program delivery and supporting the Program Operations team in strategic initiatives. You will play a crucial role in the preparation, launch, and ongoing management of training programs, ensuring effective collaboration across teams and exceptional customer service.

Reporting to a Senior Program Manager, this position requires a motivated individual with program management experience. A successful PM is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued.

**Key Responsibilities**:

- **Program Management**
- Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.
- Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.
- Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors.
- Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program.
- Monitor learners' progress in the course while providing support for instructors and other contractual staff.
- Ensure stakeholders are fulfilling their role's responsibilities and course technology is functioning appropriately.
- Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner.
- **Admissions Process**:

- Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment.
- **Team Leadership and Development**:

- Manage and provide guidance to a small team of 1-2 Operations Analysts.
- Foster a collaborative and innovative team culture, encouraging continuous learning and development.
- Provide ongoing feedback, career development, and mentorship to team members.
- **Client Relationship Management**:

- Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met.
- Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements.
- **Cross-functional Collaboration**:

- Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution.
- Provide input to drive improvements in the overall training program ecosystem.
- **Strategic Insight and Reporting**:

- Contribute to the analysis of program performance metrics and provide insights to senior leadership.
- Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes.
- **Continuous Improvement**:

- Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience.
- Implement best practices and lessons learned from previous programs to enhance overall effectiveness.

**Your Expertise**:

- Bachelor's degree preferred; Master's degree in a relevant field is a plus.
- 3-5 years of experience in program management, with at least 1 directly in an educational or training institution.
- Experience leading and managing teams, demonstrating autonomy and success.
- Proficient in Google Suite, MS Office Suite, Slack, and Zoom.
- Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus.

**Time Commitment**:

- While we provide a lot of flexibility a