Full-time-shipper/receiver Lead

What You'll Do;
As a Full-Time Shipper/Receiver with Team Town Sports, you will play a crucial role in the smooth operation of the store by managing the handling, care, storage, and distribution of goods.
Reporting to the Operations Manager, you will ensure merchandise is processed accurately and efficiently, supporting the timely flow of products from the receiving area to the sales floor. While also maintaining high standards of inventory integrity, customer service, and backroom organization while upholding safety and operational excellence.
You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high-performing teams in sports: preparation, consistency, accountability, and continuous improvement.
Customer Service
- Create an environment where the customer is at the centre of what we do.
- Provides excellent customer service in all aspects of service including each step of the shipping process and warehouse responsibilities.

Operations
- Handles all incoming and outgoing shipments direct from vendors, third party distributor and inter-store merchandise transfers.
- Ensure that all incoming shipments are processed within 24 hours of receipt.
- Process all required paperwork and maintain adequate records for reporting and tracking.
- Ensure proper receiving standards are followed as per Standard Operating Procedures.
- Maintain a clean and organized backroom according to policies, procedures and safety regulations.
- Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
- Ensure full compliance with standard operating procedures and safety regulations for all shipping and receiving tasks.
- Collaborate with Department Sales Managers (DSMs) to ensure merchandise replenishment is timely and efficient.
- Support the business needs, including customer service, e-commerce fulfillment, and assisting on the sales floor as required.
- Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.

Leadership & Accountability
- Lead by example in terms of energy, effort, and attitude, ensuring you are 'Game Ready' each day.
- Actively participate in daily huddles, providing insights and feedback to enhance team performance.
- Adhere to all Occupational Health and Safety Act (OHSA), specifically employee responsibilities and reporting requirements.
- Mentor and coach team members on best practices in receiving and backroom organization.

What You'll Bring;
- Excellent organizational and record keeping skills.
- Self-starter with the ability to work independently, produce results under pressure and meet deadlines.
- Strong written, oral communication, and interpersonal skills.
- High sense of urgency in addressing business and team needs.
- A high school education and computer literacy skills is preferred.
- 1 - 3 years of experience in retail, warehouse, or shipping and receiving environments.
- Ability to lift, bend, and carry objects up to 50 lbs continuously.
- Must be able to use necessary equipment (e.g. Pump truck).
- Must wear safety shoes
- A passion for sports and a commitment to delivering exceptional customer experiences.

Who We Are;
Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their performance on the field, court, or rink.
Team Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life, and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Team Town Sports is an equal opportunity employer committed to providing accommodations for people with disabilities. In accordance with applicable laws, please advise a representative of the Human Resources team of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.