Customer Service Representative

2 weeks ago

Woodbridge, Canada Novatech Patio Doors Ontario Ltd. Full time

Novatech Patio Doors Ontario Inc. is leading our industry with engineering innovation and manufacturing best practices. Our growth trajectory is founded on a simple yet powerful business philosophy: “Put the Customer First.” Everything we do is focused on helping our customers succeed.

The Company is currently recruiting for a **Customer Service Representative**. This position reports directly to the Customer Service Manager and is responsible to provide support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. The position initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

**Job Duties**
- Receive, process and verify the accuracy of orders from customers utilizing the ERP /Order Entry System.
- Maintain regular communications with customers to ensure that all their requirements are being met.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicate changes to the appropriate personnel/departments.
- Ensure and provide quality service to both internal and external customers.
- Receive inquiries from customers looking for updates or to address queries.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with information as requested.
- Process quotation requests for stock standard items and make recommendations for actions with the greatest value to both the customer and the company.
- Participates and provides expertise as a member of the customer service team. Develop and recommend opportunities for improvement to existing procedures/processes to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
- Other duties that may be assigned

**Skills and Abilities**
- Exceptional written and verbal communication skills.
- Ability to use logic, technical knowledge, and strategic planning when required.
- Problem solving skills.
- Interpersonal skills.

**Qualifications**
- A minimum of 3 years’ relevant work experience is required.
- A minimum of a college diploma.
- Ability to speak French would be considered an asset.

**Key Competencies**
- Communication skills - verbal and written
- Interpersonal Skills
- Results Oriented
- Problem analysis and problem solving
- Planning and organizing
- Judgment
- Decision-making
- Teamwork

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$53,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

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