Customer Service Representative

2 weeks ago

Woodbridge, Canada Dynamic Tire Corp Full time

**Dynamic Tire Inc. is looking for a Customer Service Representative (CSR)**

Welcome to Dynamic Tire Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of Canadian warehouse capacity, it is evident why Dynamic Tire is the choice of Canadian retailers and wholesalers.

**DYNAMIC PEOPLE MAKE A DYNAMIC BUSINESS**

**Position**:Customer Service Representative

**Reporting to**: Manager, Customer Service

**Summary/Objective**

Responsible for servicing all 3 business units within the organization (STA, STU & DTI). As a Customer Service Representative, you will be the friendly face and voice of our company, dedicated to delivering exceptional service and support to our valued customers. Your main responsibilities will include handling customer inquiries, resolving concerns, and providing accurate information about our products and services. With your strong communication skills and empathy, you will create positive interactions, building trust and loyalty with our partners. Join our dynamic team and be a vital part in ensuring an outstanding customer experience.

**Essential Functions**
- Responsible for placement and processing of orders, returns and exchanges.
- Efficiently manage customer invoicing processes, ensuring accurate and timely generation of invoices.
- Maintains and organizes clerical records and documents.
- Provides feedback on efficiency of the customer service process.
- Follow-ups on warranty products.
- May be required to assist and conduct inside sales.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution.

**Travel**
- Seldomly

**Skills and Qualifications**

Teamwork, Interpersonal Skills, Following Direction, Flexibility/Adaptability, Stress Tolerance, Listening, Tactfulness, Positive Attitude, Approachable, Patience. Ability to write routine reports and correspondence. Ability to communicate clearly to customers both in writing and verbally. Sales, Customer Service Skills, Excellent Written and Verbal Skills, Good Judgment, Responsive to Customer’s Needs, Perseverance, Attendance.

**Required Education and Experience**
- Post-Secondary Education in Business Administration, Marketing, or related field.
- 5+ years of experience in a customer service setting
- Experience within the tire industry is preferred.
- Demonstrated ability to manage and prioritize multiple projects and clients simultaneously.
- Proficient in Microsoft Office and CRM systems.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Woodbridge, ON L4H 3V9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 3 years (required)

Work Location: In person

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