Application Support Analyst

**Job Summary**

**What is the Opportunity?**

The overall group is responsible for:

- Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities
- Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

**What will you do?**
- Provide user facing front office production support for local and remote users leveraging multiple platforms.
- Manage releases and coordinate bugs/enhancement with internal development and external vendors.
- Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
- Engage with various technical partners and stakeholders to achieve stability in the production environment.
- Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
- Responsibilities include rotational weekend release work + checks.

**What do you need to succeed?**

**Must have**:

- 3-5 years’ working in a production support capacity in financial organization is preferred.
- Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
- Experience with RHEL Unix / Linux / Windows environments and basic scripting (Bash, Python, PowerShell & batch)
- Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements.
- Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms is preferred
- Disciplined approach to document all processes, issues and user stories in Confluence and Jira

**Nice to Have**
- Experience with BI tools like Tableau, Qlikview
- Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
- Knowledge with data bricks
- Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options

LI-Hybrid

LI-POST

**Job Skills**

Applications Support, Capacity Management, Computer Operations, Customer Service, DevOps, Disaster Recovery (DR), Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Technical Support

**Additional Job Details**

**Address**:
90 WESTERN PKY:BEDFORD

**City**:
BEDFORD

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
CAPITAL MARKETS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-06-17

**Application Deadline**:
2025-07-31

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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