Program Manager

PROGRAM MANAGER

**SCHOOL OF CONTINUING EDUCATION**

**Competition No.** 25.01.30

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Continuing (35 hours per week)
- MSA Band F (Steps 1-8): $33.605 - $48.887 per hour. $61,162 - $88,975 per annum (Based on 35 hours per week).
- February 7, 2025

**About Us**:

- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

**Opportunity**:
MacEwan University is seeking a Program Manager for a full-time continuing opportunity with the School of Continuing Education. Reporting to the Senior Program Manager, you will oversee a portfolio of continuing professional education programs, managing all stages of delivery, including planning, launch, execution, evaluation, and review. You will provide exceptional customer service to instructors, students, and program participants, ensuring the successful delivery of both in-person and online non-credit courses.

Key responsibilities include:

- Establishing and maintaining a comprehensive project management framework while implementing best practices. Overseeing the entire project life cycle, from initiation to completion, including coordinating resources, tracking project deliverables, ensuring key milestones are met, and creating change management, issue management, and communication plans. Ensuring projects are completed on time, within budget, and in alignment with established objectives;
- Liaising with and coordinating actions with internal and external stakeholders for projects to ensure roles are clear and actions are executed effectively;
- Managing a master list of program instructors, detailing the courses they are approved to teach and prioritizing them for future course section employment opportunities. Working closely with Program Administrators to issue employment contracts;
- Providing feedback to instructors based on evaluation results; in the event that performance concerns are brought forward regarding instructors (i.e., performance feedback), the Program Manager will inform and escalate the concern to the SR Program Manager/Program Director;
- Leading comprehensive program reviews on a scheduled basis; developing and executing action plans based on program reviews to address identified gaps, engage stakeholders to complete program revisions and improve overall program effectiveness;
**SKILLS**:
You will have:

- A passion for lifelong learning and education;
- Thorough understanding of project and program management principles, methods and techniques;
- Demonstrated strong planning and project management skills, with the ability to manage multiple initiatives simultaneously;
- A strong understanding and knowledge of trends and best practices in adult learning principles, universal design for learning, continuing education, and workforce and professional development;
- The ability to bring projects to successful completion on time and on budget;
- Proven ability to troubleshoot and manage project issues challenges effectively and proactively;
- A demonstrated understanding of cost accounting principles including break-even/profit analysis for individual projects;
- Excellent verbal and written communication skills, including the ability to communicate effectively with external stakeholders and internal stakeholders at varying levels within the organization;
- Excellent interpersonal skills, with the ability to work collaboratively and build/maintain strong working relationships;
- The ability to foster collaboration among diverse stakeholders, including SMEs and Instructional Designers;
- Strong analytical skills to assess program performance and make data-driven decisions;
- The ability to exercise tact, diplomacy and discretion