Customer Service Agent

**Primary Locations**:Sherbrooke, Quebec**:
**Attendance**:On-site**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:
A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of full-time call centre agents and get a number of benefits.
- Compensation starting at $21/hour
- Two pay raises during the first year to bring your salary up to $23/hour
- Evening and weekend premiums may apply
- Annual bonus program
- Three weeks of vacation, available as of your first day
- Repayment of your studies
- Preferential banking services and discounts at several of our partners

These benefits are just a few of the many benefits available to you: pension plan, stock purchase plan, employee and family assistance program and virtual sleep clinic.

**Your work**
- Answer calls from clients and be attuned to their needs
- Offer customized solutions to their requests
- Advise and offer transaction or credit solutions
- Refer clients to your colleagues for specialized needs
- Support colleagues and share knowledge with them

**Your work schedule**

The call centre is open Monday to Friday from 7:00 a.m. to 10:00 p.m. and Saturdays and Sundays from 8:00 a.m. to 8:00 p.m. Several work schedules are possible and will vary depending on the availability of team members. Our call center receives clients from across Canada.

**Your training and career development**

You’ll start with a 7-week online training program. The training program is centred around on-the-job learning on the phone and is supported by a remote trainer-coach.

We encourage our employees' development and offer numerous career opportunities including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training such as French courses.

**Your team**

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. Continuous sharing of knowledge among colleagues is an integral part of our practices.

**Required skills**
- High school diploma
- Customer service experience
- Strong spoken and written French

**Preferred competencies**
- Desire to learn and grow in a stimulating and constantly changing workplace
- Attention to detail with your files
- Ability to adapt to frequent changes and team spirit
- Ability to effectively communicate in French and English (Some positions will require French / English bilingualism, because the sector serves a French-speaking and English-speaking clientele)

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback is encouraged.

**Your career development**

Many options will be available to you. For example, you could advance in the same role, get promoted or move to another department. We offer many career opportunities and encourage internal mobility.

**Your benefits**

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, which starts at $21/hour, we offer attractive benefits for you and your family:

- Two pay increases in the first year
- Evening and weekend premiums may apply
- Repayment of your studies
- Health and wellness program, including many benefits
- Flexible group insurance
- Generous Pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Exclusive banking services
- Volunteer program
- Telemedicine and virtual sleep clinic

These are just a few of the many benefits we offer.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Ready to live your ambitions?
- #CCSM