Customer Service Representative

1 week ago

Toronto, Canada Indigo Park Canada Full time

We are currently seeking a Customer Service Representative for our Pearson Airport location. The CSR supports the efforts to consistently surpass our customer and client expectations by providing a superior customer service experience. They will assist customers with the processing and payment of their parking and any additional services they may have received.

**What Would You Be Doing?**

  • Greet, welcome, and assist customers with any questions or inquiries
  • Process customer transactions using a variety of payment methods in a quick and accurate manner
  • Inform and advise customers and clients on our products and services
  • Support customers with their use and navigation of the parking facilities and equipment
  • Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
  • Keep customer service booth tidy including organizing valet keys to deliver an efficient customer experience
  • Record and track information for all incoming and outgoing valet and car care vehicles
  • Other duties as requested

**What Are the Working Conditions?**

  • Operation may run 7 days a week, 24 hours a day
  • Must be able to stand for long periods of time

**What Are We Looking For?**

  • Minimum 2-3 years of customer service experience is required
  • Strong communication skills with an open attitude to take direction and feedback
  • Proven customer service-oriented attitude
  • Excellent problem-solving skills
  • Ability to work efficiently under pressure in a fast-paced environment
  • A strong team player who can work independently with mínimal supervision
  • Bilingualism (English and French) is a strong asset
  • Results-oriented individual with a concern for accuracy and customer relations
  • Exceptional time management and organizational capabilities

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.

IPC2

**Job Types**: Part-time, Permanent

Application question(s)

  • Do you possess a valid Class G driver's license?

Work Location: In person

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