Online Assessment Coordinator

**Date**:Sep 26, 2025 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Office of the VP Teaching&Learning **Job Type**: Limited Term **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo **Reports to**: Manager, Teaching and Learning Systems and Solutions **Employee Group**: WLUSA **Application Deadline**:October 13th 2025 **Requisition ID**:10237 Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone. Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge. **Position Summary** As part of the eLearning team, this role will serve the institution by facilitating the online midterm exam support process from start to finish including data collection, scheduling, and the coordination and delivery of support for students and faculty. A significant volume of assessments are completed online either virtually or in person using devices and the need to provide support to faculty in preparing online assessment and students while completing tests, midterms and exams has increased accordingly. Along with the shift to online assessment, students and instructors require additional support to reduce technical barriers to the online test taking experience. This role serves as the escalation point for issues from students and faculty with online midterms, test and exams. A in depth knowledge of the Brightspace Learning management system, the Respondus LockDown Browser technology, and all associated hardware and software which students and faculty may use to interact with these systems is necessary to manage the duties of the role. Live troubleshooting, proactive steps to ensure online tests are adequately constructed to limit technical challenges and documentation are important functions this role coordinates. This role will facilitate the needed support for these areas each term, by collecting and collating online test scheduling and delivery information, setting up online tests and exams and serving as the primary live support contact for students during test and final exam times. This role will be primarily responsible for the full spectrum of live support for online assessments including communication with instructors and students, troubleshooting and problem solving urgent issues in real time. In addition, this role will work in collaboration with other eLearning Team members to schedule additional support agents based on the timing, volume and modality of the online tests and exams. **Accountabilities** **Information Gathering and Coordination** - Establish and maintain a process for collecting information from Faculties regarding their scheduled online assessments. This process may vary by faculty (e.g., spreadsheets or a survey, completed by individual instructors or facilitated by a central administrator) and typical yields inaccuracies which required detailed follow-up to ensure the correct information is being used to coordinate support scheduling. - Understand complex assessment details provided by faculty members, or representatives from each Faculty and discern the relevant information; know when to probe for additional information - Maintain comprehensive knowledge of university rules and regulations relating to exams and assessments - Responsible for establishing priorities and deadlines for scheduling and set up of online assessments - Coordinate with representatives from each faculty to identify their scheduled online assessments which will require centralized live support for students - Verify online testing information with instructors, administrators and using available resources (e.g., syllabi, online schedules, etc.) to ensure accuracy **Scheduling of Support** - Synthesize information from all Faculties to coordinate a weekly master schedule for each term. This schedule identifies the times which need coverage both within regular working hours