Customer Service/retail Sales

**COMPANY OVERVIEW**

Mint Smartwash (“Mint”) is an unparalleled growth story in the express tunnel car wash market space, strategically headquartered in Calgary, Alberta, with operations located in Western Canada and Montana, USA. The mission of Mint Smartwash is _To provide a superior car wash experience delivering epic shine while saving time and feeling mint _Mint is highly focused on capitalizing on their successes to date, as an industry leader, innovator, and employer of choice to expand their presence across our geographical markets. The Mint leadership team is a dedicated group of car wash enthusiasts with strong operational and business competencies exemplifying a growth mind set, in the pursuit of excellence. At Mint we look to SHINE everyday through living our corporate values of being MAVERICKS, helping our COMMUNITIES, investing in the future of our PEOPLE, neutralizing our ENVIRONMENTAL impact and delivering EXCELLENCE in customer experience.

**COMPENSATION**
- Base pay starting at $15.00 per hour.
- **UNLIMITED** earning potential Earn an extra $15.00 or **MORE**when you match customers with the right membership product
- Profit sharing through our monthly bonus program Sharing up to 1% of revenue by achieving our targets and following our processes while achieving our shared goals.
- Investing in the future of our **people**through our professional development / scholarship program.

**REPORTING**

Reports directly to General Manager, takes direction from Assistant Managers & Supervisors.

**Why does this role exist?** To build customer relationships through great service. Providing sales support to customers and driving membership sales for the business. Shine Genius is also responsible to identify prohibited vehicles and ensure they do not enter the wash.

**CORE ACCOUNTABILITIES**

(listed in order of importance)

**Customer Service**: Ensure we are providing outstanding customer service throughout the wash experience. Provide our customers with knowledgeable and friendly service.

**Membership and Wash Sales**: Develop sales skills to drive membership sales at the location.

**Tunnel Operations**: Develop skills to operate and troubleshoot the equipment in the wash tunnel, and vacuum plaza.

**Safety Performance**: Be an active participant in safety meetings, hazard assessments and training.

**Facility Upkeep**: Ensuring that all aspects of a Mint Smartwash location is neat and tidy all the time.

**Professional Development**: Ensure you are continuously learning and growing your skillset through Mint's competency-based training program.

**KEY RESPONSIBILITIES**

**Customer Service**
- Greet the customer with a smile and wave, this is the foundation for creating a welcoming and fun environment.
- Embody professionalism with colleagues and customers. Wear the Mint uniform and take pride in its appearance.
- Represent Mint Smartwash in the community in a positive manner.
- Guide and mentor new employees to become successful Shine Genius’s.

**Membership and Wash Sales**
- Follow the Mint sales process and execute on all aspects of it.
- In depth knowledge of the products and services we offer.
- Be able to execute sales promotions.
- Consistently execute on sales targets.
- Screen vehicles at the paystation and radio any requirements to the operations staff.

**Tunnel Operations**
- Develop in-depth knowledge of the wash equipment, and how each component is supposed to operate.
- Manage the tunnel. This includes monitoring no pile-ups and being in the tunnel at all times that a vehicle is going through the wash.
- Work with the team to improve wash quality.
- Work with the team to ensure we meet uptime targets for the wash.
- Support maintenance personnel by keeping the equipment room in good order and reporting any issues or leaks that develop.

Understand the car wash chemistry and how to add, document and work on chemical panels.

**Safety Performance**
- Bring forward safety concerns to your supervisor and log them as Hazard ID's in Mint Ops.
- Complete, understand and put into action the required safety training.
- Participate in Safety Meetings.

**Facility Upkeep**
- Own the daily tasks that keep the office, pay stations, vacuum lot and entire site looking Mint.
- Actively look for ways to improve the cleanliness or appearance of the facility.
- Become proficient with Mint Operations software and how to complete tasks and checklists.

**Professional Development**
- Become an expert in all tasks related to the Shine Genius position.
- Work through the competency-based training program to develop the skills required for the next role.

**CORE COMPETENCIES**
- **Customer Orientation**: Focused on ensuring we provide excellent customer service. This includes direct interaction as well as wash quality and facility and employee presentation.
- **Team Player**: Concerned with team success as well as individual performance; works well with other team members.
- **Safety Leadership**